Solutions Engineer

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Collaborate with Account Executives to assist prospects during the evaluation and sales process.

• Comprehend enterprise customer needs and organize and deliver demonstrations and trials.

• Assist prospects with self-service setup and manage basic user and integration provisioning.

• Respond to inquiries regarding product features, technical details, security, and data privacy, involving internal teams as necessary.

• Set up demo and trial environments with sample agreements tailored to the specific use cases of prospects.

• Coordinate document and data migrations with internal teams.

• Identify bugs and functionality issues, escalating them to Engineering and managing the resolution process.

• Conduct technical demonstrations and proofs of concept that address distinct business objectives.

• Work collaboratively on RFPs and questionnaires across various functions.

• Develop and maintain technical content and documentation.

• Become a subject matter expert on the Spellbook platform and stay informed about competitors.

• Participate in events or conferences and conduct internal training sessions as assigned.

⛳️ Requirements

• Minimum of 2 years of experience in solutions engineering, sales engineering, technical support, or a related customer-facing technical role, preferably in SaaS or B2B environments.

• Understanding of security and data privacy frameworks such as SOC 2, GDPR, and PIPEDA.

• Experience in troubleshooting application setup, account configuration, and basic user provisioning issues.

• Familiarity with configuring software integrations for customer trials or onboarding processes.

• Ability to convey technical concepts and business advantages to both technical and non-technical audiences, including legal professionals and IT teams.

• Capacity to understand customer challenges and propose appropriate solutions.

• Self-motivated individual who excels in fast-paced and unstructured settings.

• Strong verbal and written communication skills.

• Ability to collaborate effectively within a distributed team.

• Proficiency in HubSpot or similar customer interaction management tools.

• Must possess legal authorization to work in the United States or Canada.

• Preferred: experience in a startup environment.

• Preferred: familiarity with legal technology.

• Preferred: experience in a high-growth scaling technology company.

• Preferred: experience in delivering product demonstrations and technical presentations.

• Preferred: experience in deploying or managing Microsoft 365 / Word add-in environments.

• Preferred: comfort in using AI tools responsibly.

🏝️ Benefits

• Company-sponsored group benefits for you and your family.

• $1,000 allocated for mental health support.

• Holiday closure for all employees.

• Generous time off policies.

• Monthly paid meal allowances.

• Annual wellness allowance provided.

• Parental leave top-ups available.

• Competitive stock option grants offered.

• Flexible work environment that promotes autonomy and accountability.