Solutions Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Take charge of the technical discovery process for potential merchants, mapping their technology stacks, checkout processes, and limitations to the suitable Sezzle integration options.

• Conduct product demonstrations and technical presentations tailored for merchant engineering teams and business stakeholders.

• Develop integration solutions utilizing APIs, SDKs, platform plugins, and custom builds.

• Prepare technical proposals and respond to RFPs and security questionnaires.

• Assist in the integration of merchant mobile applications, including SDK implementation, in-app checkout, and the transition between native and webview.

• Ensure integrations are validated in both sandbox and production environments prior to launch, focusing on checkout processes, widget placement, messaging, redirects, handoffs, and settlements.

• Resolve live integration issues in collaboration with Support and Engineering, managing the technical communication back to merchants.

• Convert ongoing merchant requirements into product feedback and advocate for resolutions that facilitate revenue generation.

• Create and maintain integration documentation, runbooks, and internal training resources.

• Serve as a reliable technical advisor to merchants post-launch and identify opportunities for optimization.

• Collaborate with Sales, Product, and Engineering teams to assess merchant needs, design integrations, and implement customized solutions for launch.

• Assist sales teams by bridging technical and business functions, translating intricate technical details for clients.

⛳️ Requirements

• A minimum of 4 years in a customer-facing technical role, such as solutions engineering, sales engineering, implementation, solutions architecture, or technical account management.

• Experience with mobile SDK integrations on both iOS and Android platforms.

• Proven experience supporting enterprise merchants through complex integrations involving multiple stakeholders and custom-built commerce stacks.

• Practical experience with REST APIs, webhooks, and the ability to critically analyze API documentation.

• Proficient understanding of HTML, CSS, and JavaScript.

• Familiarity with at least one major e-commerce platform, such as Shopify, BigCommerce, Magento, WooCommerce, or Wix.

• Knowledge of e-commerce workflows including cart management, checkout processes, payment authorization and capture, refunds, shipping, and product management.

• Capacity to clearly explain technical concepts to non-technical audiences and convey business contexts to engineers.

• Strong written communication skills for effective documentation and proposal creation.

• Ability to manage multiple merchant integrations concurrently in a dynamic environment.

• Proficient enough to read code in at least one programming language to debug merchant implementations.

• Proven ability to utilize AI tools for research, technical documentation, problem-solving, and workflow automation.

• Preferred: Experience in a payments company, PSP, or BNPL provider.

• Preferred: Knowledge of payment gateway architecture and alternative payment methods during checkout.

• Preferred: Experience with in-store or omnichannel payment integrations.

• Preferred: Bachelor's degree in computer science, computer engineering, or a related field, or equivalent practical experience.

🏝️ Benefits

• Opportunities for career advancement.

• Flexible remote work arrangements.