Solutions Engineer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take charge of the technical exploration for potential merchants, mapping their technology stacks, checkout processes, and limitations to the suitable Sezzle integration pathway.

• Conduct product demonstrations and technical presentations for merchant engineering and business stakeholders.

• Develop integration solutions utilizing Sezzle APIs, SDKs, and platform plugins, including Shopify, BigCommerce, Magento, WooCommerce, Wix, and custom builds.

• Prepare technical proposals and complete requests for proposals (RFPs) and security questionnaire responses.

• Assist with merchant mobile app integrations, which include SDK implementation, in-app checkout, and managing native versus webview transitions.

• Validate integrations in both sandbox and production environments prior to launch, covering checkout processes, widget and messaging placements, redirects, transitions, and settlements.

• Diagnose live integration challenges in collaboration with Support and Engineering, while maintaining the technical narrative for merchants.

• Convert recurring merchant requirements into product feedback and advocate for solutions that enhance revenue streams.

• Create and sustain integration documentation, runbooks, and internal training materials.

• Serve as a reliable technical consultant post-launch, identifying opportunities for optimization.

• Collaborate with Sales, Product, and Engineering teams to assess needs, design integrations, and lead the launch of custom solutions.

⛳️ Requirements

• A minimum of 4 years in a customer-facing technical role, such as solutions engineering, sales engineering, implementation, solutions architecture, or technical account management.

• Proficiency in mobile SDK integrations for both iOS and Android platforms.

• Experience aiding enterprise merchants through intricate, multi-stakeholder integrations with customized commerce systems.

• Practical experience with REST APIs, webhooks, and critically analyzing API documentation.

• Basic knowledge of HTML, CSS, and JavaScript.

• Familiarity with at least one major e-commerce platform, including Shopify, BigCommerce, Magento, WooCommerce, or Wix.

• Understanding of e-commerce workflows, such as cart management, checkout processes, payment authorization and capture, refunds, shipping, and product management.

• Capability to articulate technical ideas to non-technical audiences and convey business contexts effectively to engineers.

• Strong written communication skills.

• Comfort in managing multiple merchant integrations simultaneously in a dynamic environment.

• Ability to read code in at least one programming language proficiently enough to debug a merchant's implementation.

• Proven ability to effectively utilize AI tools for research, technical documentation, troubleshooting, and workflow automation.

• Preferred: prior experience in a payments company, payment service provider (PSP), or buy now, pay later (BNPL) provider.

• Preferred: familiarity with payment gateway structures and alternative payment methods.

• Preferred: experience with in-store or omnichannel payment integration.

• Preferred: a bachelor's degree in computer science, computer engineering, or a related field, or equivalent practical experience.

🏝️ Benefits

• A rapidly expanding team offering numerous opportunities for career growth.

• Full-time employment.

• Remote work available within Latin America.