Solution Architect – ServiceNow Service Portal, Moveworks

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Design and develop responsive, accessible Service Portal and AIUX framework experiences, which include custom widgets and scoped applications.

• Convert high-fidelity designs into refined, responsive interfaces.

• Lead discovery, technical design, estimation, demonstrations, and discussions regarding customer delivery.

• Act as a Moveworks Subject Matter Expert (SME) and spearhead solution development.

• Create and construct secure, high-performance integrations between Moveworks and enterprise systems such as ServiceNow, Workday, Okta, and Jira.

• Architect multi-system integrations utilizing REST APIs, authentication, and identity technologies.

• Design and develop AI applications and agentic workflows using Claude or similar LLM platforms, enterprise APIs, and customer data.

• Implement retrieval, tool invocation, structured outputs, and human review processes.

• Develop and integrate frontend experiences, backend services, and enterprise systems within and beyond ServiceNow.

• Ensure dependable operation through testing, evaluation, observability, and failure management.

• Oversee technical delivery through deployment, troubleshooting, documentation, and operational transfer.

• Manage technical risks, scope, and quality assurance.

• Assess AI quality, security, latency, and cost, choosing between AI and deterministic automation when appropriate.

• Contribute reusable components and delivery patterns, conduct code reviews, and mentor engineers.

⛳️ Requirements

• At least five years of software engineering experience, including significant hands-on experience in web development, ServiceNow development, and customer-facing technical leadership.

• Proficient in architecting and delivering intricate Service Portal solutions using JavaScript, AngularJS, HTML, CSS/SCSS, and Bootstrap.

• Strong fundamentals in web development, including modern JavaScript/TypeScript, frontend architecture, state management, and API integration.

• Deep understanding of ServiceNow architecture, server-side scripting, scoped applications, data models, access controls, and integrations.

• Sound judgment regarding configuration versus customization, with a focus on platform upgradeability and long-term maintainability.

• Full-stack engineering capabilities, including backend services, APIs, and cloud deployment.

• Experience in developing plugins and agents in Agent Studio.

• Ability to design, build, and optimize multi-step conversational flows and logic.

• Practical experience in designing and creating LLM-powered applications or agentic workflows.

• Knowledge of prompting, context management, retrieval, tool usage, structured outputs, and evaluation.

• Capacity to safeguard enterprise data and enforce user and system permissions during retrieval and tool execution.

• Strong design judgment with an emphasis on accessibility, performance, and maintainability.

• Excellent communication skills with both business and technical stakeholders.

• CCA-F certification, or the willingness and commitment to obtain it shortly after joining.

• Preferred: Experience with the production delivery of customer-facing AI applications and agentic workflows.

• Preferred: Familiarity with Claude, Anthropic APIs, MCP, AI-assisted development tools, Python, modern frontend frameworks, automated testing, CI/CD, Now Assist, ServiceNow AI Agents, enterprise search, and ServiceNow CSA or CAD certifications.

🏝️ Benefits

• A diverse and inclusive workplace.

• An equal opportunity workplace and affirmative action employer.

• Disability accommodations available upon request.