Solutions Engineer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take ownership of the technical discovery process for potential merchants by analyzing their technology stack, checkout procedures, and limitations, and aligning them with the suitable Sezzle integration pathway.

• Conduct product demonstrations and technical presentations tailored for merchant engineering teams and business stakeholders.

• Develop integration solutions utilizing Sezzle APIs, SDKs, and platform plugins, including those for Shopify, BigCommerce, Magento, WooCommerce, Wix, and custom builds.

• Draft technical proposals and respond to RFPs and security questionnaires.

• Assist with mobile app integrations for merchants, including SDK implementation, in-app checkout processes, and the transition between native and webview.

• Confirm integrations in both sandbox and production environments prior to launch, ensuring proper checkout flows, widget and messaging placements, redirects, handoff behaviors, and settlement processes.

• Address live integration challenges in collaboration with Support and Engineering, while managing the technical communication with merchants.

• Convert recurring merchant requirements into product insights and advocate for solutions that enhance revenue generation.

• Create and sustain integration documentation, runbooks, and internal training materials.

• Act as a reliable technical consultant post-launch, identifying areas for optimization.

⛳️ Requirements

• Minimum of 4 years in a customer-facing technical position such as solutions engineering, sales engineering, implementation, solutions architecture, or technical account management.

• Proficient in mobile SDK integrations on both iOS and Android platforms, including guiding merchant mobile developers through the implementation process and troubleshooting issues.

• Experience in supporting enterprise merchants through intricate, multi-stakeholder integrations involving custom-built commerce systems.

• Practical experience with REST APIs, webhooks, and the ability to critically assess API documentation.

• Basic knowledge of HTML, CSS, and JavaScript.

• Familiarity with at least one leading e-commerce platform, such as Shopify, BigCommerce, Magento, WooCommerce, or Wix.

• Comprehension of e-commerce workflows encompassing cart management, checkout processes, payment authorizations and captures, refunds, shipping, and product management.

• Capability to articulate technical concepts clearly to non-technical audiences and convey business contexts effectively to engineers.

• Strong writing skills for documentation and proposals.

• Ability to manage multiple merchant integrations simultaneously in a dynamic environment.

• Proficiency in reading code in at least one programming language sufficiently to debug merchant implementations.

• Proven track record of effectively utilizing AI tools for research, technical documentation, problem-solving, and workflow automation.

• Preferred: experience in a payments company, PSP, or BNPL provider.

• Preferred: knowledge of payment gateway architecture and alternative payment methods during the checkout process.

• Preferred: experience with in-store or omnichannel payment integrations.

• Preferred: bachelor’s degree in computer science, computer engineering, or a related field, or equivalent practical experience.

🏝️ Benefits

• A rapidly expanding team with numerous opportunities for career growth.

• Remote work flexibility indicated by #Li-remote.

• Full-time employment indicated by #Full-time.