Solutions Engineer

This is a fully remote position, open to applicants in Chile.

📋 Description

• Lead the technical discovery process for potential merchants, identifying their technology stacks, checkout flows, and limitations to align with the appropriate Sezzle integration path.

• Conduct product demonstrations and technical presentations for engineering teams and business stakeholders of merchants.

• Create integration solutions utilizing APIs, SDKs, platform plugins, and custom builds.

• Draft technical proposals and respond to RFPs and security questionnaires.

• Assist with mobile app integrations for merchants, encompassing SDK implementation, in-app checkout, and the transition between native and webview.

• Validate integrations in both sandbox and production environments prior to launch, ensuring proper checkout flow, widget placement, messaging, redirects, handoffs, and settlement processes.

• Troubleshoot live integration challenges alongside Support and Engineering teams, managing the technical communication back to merchants.

• Convert recurring merchant requirements into product feedback and advocate for solutions to remove revenue-blocking issues.

• Develop and maintain integration documentation, runbooks, and internal training materials.

• Serve as a trusted technical advisor for merchants post-launch, identifying opportunities for optimization.

• Collaborate with Sales, Product, and Engineering teams to assess merchant needs, design integrations, and implement custom solutions for launch.

• Aid sales teams by translating customer requirements into customized technical solutions and conveying complex technical information to clients.

⛳️ Requirements

• A minimum of 4 years in a customer-facing technical position such as solutions engineering, sales engineering, implementation, solutions architecture, or technical account management.

• Proficient in mobile SDK integrations on both iOS and Android platforms.

• Experience in supporting enterprise merchants through intricate, multi-stakeholder integrations with custom-built commerce platforms.

• Practical experience with REST APIs and webhooks.

• Working knowledge of HTML, CSS, and JavaScript.

• Familiarity with at least one prominent e-commerce platform: Shopify, BigCommerce, Magento, WooCommerce, or Wix.

• Understanding of e-commerce workflows, including cart, checkout, payment authorization and capture, refunds, shipping, and product management.

• Capable of explaining technical concepts to non-technical audiences and providing business context to engineers.

• Strong written communication skills for crafting documentation and proposals.

• Ability to manage multiple merchant integrations concurrently.

• Proficient in reading code in at least one programming language to debug merchant implementations.

• Proven ability to utilize AI tools for research, technical documentation, problem-solving, and workflow automation.

• Preferred: Experience in the payments sector, with a PSP or BNPL provider.

• Preferred: Knowledge of payment gateway architecture and alternative payment methods at checkout.

• Preferred: Experience with in-store or omnichannel payment integrations.

• Preferred: Bachelor’s degree in computer science, computer engineering, or a related field, or equivalent practical experience.

🏝️ Benefits

• Opportunities for career advancement.

• A dynamic and fast-paced work environment.

• Remote work flexibility.