Solutions Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take charge of technical discovery for potential merchants and analyze their technology stacks, checkout processes, and limitations to identify the suitable Sezzle integration path.

• Conduct product demonstrations and technical presentations tailored for merchant engineering and business stakeholders.

• Create integration solutions utilizing Sezzle’s API, SDKs, platform plugins, and custom developments.

• Draft technical proposals and complete requests for proposals (RFPs) and security questionnaires.

• Assist with merchant mobile app integrations, which include SDK implementation, in-app checkout processes, and managing native versus webview transitions.

• Validate integrations within sandbox and production environments prior to launch, ensuring proper checkout flow, widget and messaging placement, redirects, handoffs, and settlements.

• Resolve live integration issues in collaboration with Support and Engineering teams, and convey technical solutions to merchants.

• Convert recurring merchant requests into product feedback, advocating for solutions that enhance revenue.

• Develop and maintain integration documentation, runbooks, and internal training materials.

• Serve as a reliable technical advisor post-launch and identify opportunities for optimization.

• Collaborate with Sales, Product, and Engineering to assess merchant requirements, design integrations, and facilitate the launch of custom solutions.

⛳️ Requirements

• Minimum of 4 years in a client-facing technical position, such as solutions engineering, sales engineering, implementation, solutions architecture, or technical account management.

• Proficient with mobile SDK integrations on both iOS and Android platforms.

• Experience in supporting enterprise merchants through complex, multi-stakeholder integrations involving custom-built commerce stacks.

• Practical knowledge of REST APIs and webhooks, with the capability to critically analyze API documentation.

• Familiarity with HTML, CSS, and JavaScript.

• Acquainted with at least one major e-commerce platform, such as Shopify, BigCommerce, Magento, WooCommerce, or Wix.

• Understanding of e-commerce processes including cart management, checkout, payment authorization and capture, refunds, shipping, and product management.

• Ability to articulate technical concepts clearly to non-technical audiences and convey business context effectively to engineers.

• Strong written communication skills for creating documentation and proposals.

• Comfortable managing multiple merchant integrations simultaneously in a dynamic environment.

• Capable of reading code in at least one programming language sufficiently to troubleshoot merchant implementations.

• Proven ability to effectively utilize AI tools for research, technical documentation, problem-solving, and workflow automation.

• Preferred: experience with a payments company, payment service provider (PSP), or buy now, pay later (BNPL) provider.

• Preferred: knowledge of payment gateway architecture and alternative payment methods during the checkout process.

• Preferred: experience with in-store or omnichannel payment integrations.

• Preferred: bachelor’s degree in computer science, computer engineering, or a related field, or equivalent practical experience.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and advancement.

• Flexible work arrangements.

• Collaborative and innovative work environment.