Solutions Engineer

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Take charge of the technical discovery process for potential merchants by comprehending their technology stack, checkout procedures, and limitations.

• Conduct product demonstrations and technical presentations for both merchant engineering teams and business stakeholders.

• Develop integration solutions utilizing Sezzle APIs, SDKs, platform plugins, and custom builds.

• Create technical proposals and respond to RFPs and security questionnaires.

• Assist with mobile app integrations for merchants, encompassing SDK implementation, in-app checkout, and the choice between native and webview handoff.

• Validate integrations in both sandbox and production environments prior to launch.

• Resolve live integration issues in collaboration with Support and Engineering, while effectively communicating the technical narrative to merchants.

• Convert recurring merchant needs into product feedback and advocate for solutions that remove revenue barriers.

• Develop and maintain integration documentation, runbooks, and internal training materials.

• Serve as a trusted technical advisor to merchants post-launch and identify opportunities for optimization.

• Collaborate with Sales, Product, and Engineering teams to assess merchant requirements, design integrations, and successfully launch custom solutions.

⛳️ Requirements

• A minimum of 4 years in a customer-facing technical capacity such as solutions engineering, sales engineering, implementation, solutions architecture, or technical account management.

• Proficiency in mobile SDK integrations on both iOS and Android platforms.

• Experience in assisting enterprise merchants through intricate, multi-stakeholder integrations involving custom-built commerce stacks.

• Practical experience with REST APIs and webhooks, with the ability to critically analyze API documentation.

• Familiarity with HTML, CSS, and JavaScript.

• Knowledge of at least one major e-commerce platform: Shopify, BigCommerce, Magento, WooCommerce, or Wix.

• Understanding of e-commerce workflows, including cart management, checkout processes, payment authorization and capture, refunds, shipping, and product management.

• Capability to elucidate technical concepts to non-technical audiences and provide business context to engineers.

• Strong written communication skills for creating documentation and proposals.

• Ability to handle multiple merchant integrations at the same time.

• Proficiency in reading code in at least one programming language sufficient to debug a merchant implementation.

• Proven ability to utilize AI tools for research, technical documentation, problem-solving, and workflow automation.

• Preferred: experience with a payments company, PSP, or BNPL provider.

• Preferred: knowledge of payment gateway architecture and alternative payment methods.

• Preferred: experience with in-store or omnichannel payment integrations.

• Preferred: a bachelor's degree in computer science, computer engineering, or a related field, or equivalent practical experience.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Professional development and training opportunities.

• A supportive and inclusive company culture.

• Competitive salary and performance-based bonuses.