Solutions Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Analyze support tickets and client inquiries to determine underlying issues

• Trace problems through logs, traces, core data, and code

• Present the platform in real-time and guide clients on configuring it to suit their workflows

• Utilize AI tools for efficient investigation of code and data

• Transform recurring problems into lasting solutions

• Compose clear tickets and documentation

• Identify and escalate cross-system or multi-client challenges

• Advance from handling ticket-queue tasks to independently directing investigations

⛳️ Requirements

• 2–4 years of experience in a technical, client-facing position such as support engineering, solutions engineering, implementation, or QA

• Proficiency in debugging at the log level, including tools like Datadog

• Capability to interpret JSON/data values

• Ability to navigate C#/.NET or TypeScript/React code sufficiently to identify issues

• Comfort in presenting via screen-sharing to both business and technical audiences

• Proficient spoken English

• A genuine curiosity and eagerness to uncover root causes

• Experience using AI tools as part of professional responsibilities

• Flexible schedule allowing for at least 4–5 hours of daily overlap with US Eastern Time

🏝️ Benefits

• Opportunity to work in a dynamic and innovative environment

• Access to professional development and training resources

• Collaborative team culture and supportive colleagues