Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate technical discovery sessions with potential clients and existing customers to gain insights into fleet operations, operational hurdles, business needs, technical settings, and decision-making criteria.

• Collaborate with the Sales team throughout the presales process, refining technical strategies, addressing risks and objections, and assisting in the progression of opportunities.

• Organize and deliver customized product demonstrations and technical presentations for the TrackRR product suite and the Fus1on telematics platform.

• Relate SaaS solutions, devices, sensors, connectivity, firmware, and data capabilities to client use cases and anticipated business or operational results.

• Lead or coordinate technical responses to RFPs, RFQs, and client questionnaires in collaboration with Product, Engineering, Quality, and other subject-matter experts.

• Capture customer requirements and solution considerations, focusing on sensor ecosystems, telematics data components, integrations, and compatibility with third-party hardware.

• Assist in defining the scope of pilots, proofs of concept, technical assessments, and customer use cases, including success metrics and transition to implementation teams.

• Ensure robust product and feature adoption and success during customer evaluations.

• Address and resolve technical objections throughout the sales process, involving Engineering when necessary.

• Engage with executives and stakeholders in fleet operations, IT, maintenance, engineering/OEM, procurement, and related departments.

• Relay customer, market, and competitive insights to Product and Engineering; provide technical support for Sales, channel partners, and clients.

• Represent Road Ready at client meetings, trade shows, and industry events, including live product demonstrations.

• Work collaboratively with Product, Engineering, Quality, Implementation, and Customer Success teams.

⛳️ Requirements

• At least 5 years of proven experience in sales engineering, solutions engineering, technical consulting, or a similar customer-facing role supporting complex B2B technology sales; or equivalent demonstrated abilities.

• A consultative approach to discovery, linking technical needs and product features to customer workflows and business benefits.

• Technical proficiency in a relevant mix of SaaS platforms, connected hardware, firmware, sensors, telemetry/data, connectivity, or third-party technology ecosystems.

• Proven experience in delivering reliable, customized live demonstrations and presentations for both technical and non-technical audiences, including senior stakeholders.

• Excellent written communication, requirements documentation, problem-solving, and cross-functional collaboration skills.

• Strong technical background in one or more areas such as UX/UI, firmware, or hardware engineering.

• Willingness to travel up to 60% for client visits, trade shows, and team interactions.

• Bachelor’s degree in engineering, computer science, or a related technical field, or equivalent practical experience.

• Preferred: Experience in commercial vehicles, fleet management, trailer telematics, connected assets, transportation technology, or a related industrial IoT setting.

• Preferred: Familiarity with GPS/AVL, telematics hardware, IoT sensors, cellular connectivity, BLE, CAN/CAN FD, or related connected-device ecosystems.

• Preferred: Experience assisting enterprise, OEM, leasing, or channel-partner sales.

• Preferred: Experience with formal RFP/RFQ processes and complex technical questionnaires.

• Preferred: Experience supporting pilots, proofs of concept, technical evaluations, integrations, or deployment planning.

• Preferred: Engineering or technical background to establish credibility with product and customer engineering teams.

🏝️ Benefits

• Opportunity to work remotely within the USA.

• Travel opportunities for client visits, trade shows, and team interactions.