Solutions Engineer

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Collaborate to manage strategic enterprise accounts alongside the sales counterpart.

• Formulate account strategies, pinpoint opportunities, engage crucial stakeholders, and navigate complex sales cycles.

• Oversee the technical sales process from initial discovery to technical closure.

• Provide technical presentations, demonstrations, architecture discussions, workshops, and proof-of-concept/proof-of-value engagements.

• Offer guidance to customers on Digital Employee Experience and Unified Observability.

• Assist customers in enhancing visibility and performance across endpoints, applications, networks, and hybrid environments.

• Convert technical challenges into measurable business benefits.

• Broaden Riverbed’s footprint in large enterprise accounts by identifying new use cases, technical champions, executive sponsors, business units, and adoption opportunities.

• Collaborate with Sales, Product, Professional Services, Channel, and other technical resources.

• Create differentiated solutions and facilitate successful customer outcomes.

⛳️ Requirements

• Candidates from North Carolina or Texas are strongly preferred; those located elsewhere in the Eastern Time Zone may also be considered.

• Willingness to travel 30%–40% based on customer needs.

• Proven experience as an enterprise Solutions Engineer with a solid track record in technical pre-sales for large, complex enterprise or strategic accounts.

• Extensive knowledge of Digital Employee Experience (DEX), End User Experience Monitoring (EUEM), Digital Experience Monitoring (DEM), or closely related technologies.

• Demonstrated experience in jointly managing accounts and sales cycles with enterprise Account Executives.

• Strong understanding of complex technical sales cycles, including discovery, solution design, demonstrations, POCs/POVs, technical validation, competitive positioning, and technical closure.

• Comprehensive technical knowledge across endpoint/EUC technologies, application performance, observability, networking, cloud infrastructure, IT Operations, and ITSM/Service Desk environments.

• Excellent presentation and communication abilities.

• Capable of engaging credibly with engineers, architects, senior IT stakeholders, and executive stakeholders.

🏝️ Benefits

• Flexible workplace policies.

• Employee resource groups.

• Learning and development resources.

• Career progression pathways.

• Community engagement initiatives.

• Global employee wellness programs supporting physical, emotional, and financial well-being.

• Base salary plus commissions.