Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical and strategic partner for Redwood’s current customers.

• Foster customer engagement, identify expansion opportunities, and serve as a reliable advisor linking business goals with technical results.

• Collaborate with Sales, Product Management, Product Marketing, Customer Support, and Engineering to promote growth, minimize risks, and deliver quantifiable business value.

• Establish and nurture trusted relationships with both technical and executive stakeholders at customer organizations.

• Lead Health Checks, Use Case Workshops, and Business Reviews.

• Recognize adoption gaps and risk areas, creating recovery plans aimed at customer success and retention.

• Comprehend customer architectures, workflows, and business objectives to align Redwood’s capabilities with desired results.

• Act as the sole point of contact for strategic and technical requirements.

• Work alongside Account Executives to identify and target account expansion opportunities.

• Prepare and present product demonstrations and technical presentations.

• Facilitate evaluations and proofs-of-concept for new use cases.

• Transform business challenges into technical solutions utilizing Redwood’s automation platform.

• Develop and implement strategies for account growth.

• Serve as the technical liaison and escalation point for designated accounts.

• Coordinate cross-functional teams to ensure successful outcomes.

• Manage multiple projects concurrently while balancing customer priorities with internal resources.

• Troubleshoot high-level technical issues and determine viable resolutions.

• Advocate for the customer's voice internally, providing structured feedback on products and services.

• Document and disseminate best practices for implementing and optimizing Redwood solutions.

• Contribute to internal knowledge bases and enhance process improvements.

⛳️ Requirements

• A minimum of 3–5 years in a customer-facing technical role, such as Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or comparable professional experience.

• Practical technical experience in enterprise software and technologies, including Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, and Troubleshooting.

• Capability to troubleshoot technical issues at an advanced level.

• Comprehensive understanding of organizational structures within large enterprises and their common challenges.

• Strong grasp of all facets of ERP solutions, including Financials and Procure to Pay.

• Quick learning ability to articulate and demonstrate intricate solutions.

• Exceptional written, verbal, and presentation skills tailored for technical and executive audiences.

• Strong organizational abilities, adept at managing multiple high-impact initiatives simultaneously.

• Analytical and structured approach to problem-solving and process improvement.

• Experience with SAP ERP solutions is advantageous.

• Familiarity with Java, SAP ABAP, SQL Developer, or similar technologies is preferable.

• Experience with LLMs and AI solutions is a plus.

🏝️ Benefits

• Equal opportunity employment with a strict zero-tolerance policy for discrimination.

• Adherence to local data protection regulations, including GDPR.

• Approximately 20–40% travel required based on customer and business needs.