Solutions Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Sales representatives and account teams to implement deal strategies, perform pipeline reviews, identify gaps using frameworks like MEDDICC, and support opportunities throughout the sales cycle.

• Establish trusted relationships with customer stakeholders through discovery sessions, customized product demonstrations, and value-oriented discussions.

• Oversee Proof of Concept and Proof of Value initiatives that align with specified success criteria.

• Showcase platform capabilities and assist customers in comprehending potential business impacts.

• Offer consultative advice on product features, configurations, and applicable use cases.

• Respond to technical, product-related, and competitive inquiries.

• Gain and apply knowledge of the UserTesting platform, integrations, and qualitative research methods.

• Work in collaboration with Customer Success, Product, Sales, and other cross-functional teams.

• Convey customer feedback and contribute to team learning and best practices.

• Manage priorities independently, exercise sound judgment, ensure reliable execution, share knowledge, and provide mentorship to peers.

⛳️ Requirements

• A minimum of 3 years of experience in Solutions Consulting, Sales Engineering, Pre-Sales, or a similar customer-facing technical or consultative position.

• Proven experience in supporting sales cycles, collaborating with account teams, and delivering impactful customer-facing presentations or product demonstrations.

• Basic understanding of sales methodologies, pipeline management, and opportunity qualification processes.

• Excellent communication and relationship-building abilities.

• Capacity to translate product capabilities and technical concepts into concise, customer-centered value propositions.

• Ability to comprehend customer challenges, propose relevant solutions, and address common product or competitive objections.

• Strong collaborative, organizational, and problem-solving skills.

• Capability to work autonomously, prioritize competing tasks, and fulfill commitments.

• A genuine curiosity and eagerness to continuously enhance expertise in technology, customer experience, and experience research methodologies.

🏝️ Benefits

• Inclusive and accessible candidate experiences.

• Accommodations available during the interview process.

• Equal Opportunity Employer.

• Diverse and inclusive workplace.