Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the technical strategy for enterprise sales processes throughout EMEA, from initial discovery to final closing.

• Collaborate with Account Executives to identify critical business challenges faced by prospects.

• Develop customized demonstrations and narratives that align with strategic business outcomes.

• Lead intricate proof-of-concept initiatives, establish success criteria, and quantify tangible business value.

• Convert customer requirements into scalable solution architectures and compelling value propositions.

• Work alongside Account Executives to facilitate deal orchestration.

• Liaise with Product and Engineering teams to guarantee seamless onboarding after sales.

• Act as a subject matter expert on the Quantum Metric platform and the competitive landscape of Customer Experience.

• Communicate intricate technical concepts and business value effectively to C-level executives and engineers.

• Assist in responding to RFPs.

• Offer structured feedback from customers to shape the product roadmap.

• Guide potential customers from the initial discovery phase to securing a signed agreement.

⛳️ Requirements

• Over 4 years of experience in Enterprise Pre-Sales/Solutions Engineering within the SaaS or software industry.

• Demonstrated success in supporting complex, multi-faceted sales cycles for large enterprise clients.

• Capacity to engage with both technical teams (architects/developers) and C-suite executives (CIO/CDO).

• Practical experience with web technologies (JavaScript, HTML, CSS) and ROI-focused solutions.

• Outstanding storytelling and presentation abilities tailored for various corporate environments.

• Strong organizational capabilities to handle multiple strategic deals effectively.

• Willingness to travel 20–25% of the time.

• Professional-level fluency in Spanish is advantageous.

• Experience in Digital Experience Analytics or Customer Experience Management (CXM) platforms is preferred.

• Familiarity with agentic AI, enterprise data architecture, or tagging strategies is a plus.

• Background in high-growth SaaS or digital transformation consulting is desirable.

• Proficiency in English and Spanish is an added advantage.

🏝️ Benefits

• Medical, Dental, and Vision Insurance (Company covers 99% of the base medical plan).

• Flexible Spending Accounts (FSA), Dependent Care FSA (DCFSA), and Health Savings Accounts (HSA).

• Employee Assistance Programs (EAP).

• Telehealth services.

• Voluntary Life & AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Critical Illness, and Accident Insurance.

• Wellness perks including discounts on a leading fitness app and a Healthy Rewards program.

• Discounts available for Pet Insurance.

• 401(k) plan with employer matching and Options/Equity.

• 13 company holidays annually.

• Unlimited Paid Time Off.

• Sick leave provisions.

• Parental and Adoption Leave.

• Opportunities for career advancement.

• Recognition and rewards programs.

• Comprehensive onboarding and training program.

• One-time stipend for remote employees.

• Monthly stipend for business expenses.

• Flexible working environments.

• Employee Discount Program (Perks at Work).

• Employee Referral Program.

• Lead Referral Program.

• MacBook and exciting swag delivered to your doorstep.

• Supportive and collaborative organizational culture.

• RECHARGE PROGRAM (after 3 years, take 3 weeks off with no email/slack).

• Coaching and training initiatives.

• Regular company-wide events, seasonal challenges, and sponsored local outings.

• Employee Resource Groups.