Solutions Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Lead the technical discovery process and showcase solutions tailored to customer requirements across Engineering, Support, and Product.

• Present PlayerZero utilizing customer-specific code, tickets, systems, and workflows.

• Facilitate evaluations and proofs of concept to simplify purchasing decisions.

• Define success metrics and align technical capabilities with business results.

• Address objections in collaboration with the Account Executive.

• Articulate PlayerZero’s unique features and resolve technical and security inquiries.

• Assist in the preparation of RFPs and procurement assessments.

• Oversee implementation and ensure successful go-live.

• Set up integrations across repositories, CI/CD, ticketing, and observability platforms.

• Develop customer workflows and coordinate support from Forward Deployed Engineers.

• Educate customer teams, eliminate obstacles, and assess results.

• Identify opportunities for expansion across additional teams and use cases.

• Collaborate with Support and Customer Success teams.

• Communicate technical risks and provide customer insights to Product and Engineering teams.

• Create reusable technical resources.

⛳️ Requirements

• Proven experience in selling technical products to engineering teams, preferably within developer tools, DevOps, observability, security, or cloud infrastructure.

• Strong foundational knowledge in Git, CI/CD, APIs, containers, and cloud environments.

• Proficiency in reading unfamiliar code and engaging effectively with senior engineers.

• Experience in leading discovery sessions, providing live demonstrations, managing technical evaluations, and addressing buyer objections in partnership with an Account Executive.

• Capability to connect technical functionalities to business value for both technical and non-technical stakeholders.

• Comfort in troubleshooting in front of customers and the ability to adapt when a demonstration or deployment encounters challenges.

• Proven track record of ownership throughout implementation and achieving customer outcomes, demonstrating strong organization and follow-through across multiple engagements.

• Relevant experience in sales engineering, solutions architecture, or software, platform, and DevOps engineering with significant customer-facing, sales-oriented experience.

🏝️ Benefits

• Equity participation.

• Commission.

• Comprehensive benefits package.

• Option for remote work within the US.