Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary technical liaison for new customer integrations, overseeing the process from setup through to post-launch support.

• Aid customers in configuring APIs and developing test scenarios.

• Confirm integration setups via screen sharing and provide real-time guidance to customers.

• Resolve integration issues utilizing Postman, logs, and internal dashboards.

• Partner with the engineering team on complex escalations.

• Convert customer questions and data requirements into actionable technical tasks and configuration documentation.

• Collaborate with the Clinical Support Team and Customer Success Managers to ensure alignment between customer expectations and technical capabilities.

• Develop or enhance both internal and client-facing technical documentation, guides, dashboards, workflows, and knowledge bases.

• Recognize recurring issues or challenges and suggest methods to streamline or automate integration processes.

• Maintain a high level of responsiveness, follow-through, and empathy towards customers throughout the integration lifecycle.

⛳️ Requirements

• Minimum of 3 years’ experience in a customer-facing role that directly supports technical implementations, such as Solutions Engineer or Technical Support.

• Strong foundational knowledge of APIs, Webhooks, JSON payloads, and HTTP status codes.

• Proficiency in understanding Webhooks and REST APIs.

• Familiarity with data mapping, payload structures, or basic scripting in languages such as Python, JavaScript, or SQL.

• Experience with tools like HubSpot, Postman, or similar for troubleshooting and testing API calls.

• Capability to convey technical concepts and processes to both technical and non-technical audiences.

• Proven experience in documenting integration processes or creating customer-facing support materials, including workflows, process diagrams, and SOPs.

• Exceptional attention to detail and organizational skills; capable of managing multiple projects and stakeholders simultaneously.

• Demonstrated curiosity and ability to quickly learn new systems, data flows, and integration logic.

• Customer-first mindset.

• Preference for candidates with experience in SaaS or healthcare technology integrations.

• Must not require US visa sponsorship; this role is designated for US-based employees.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance with a generous subsidy.

• Company-sponsored life and disability insurance.

• 401(k) plan with matching contributions for full-time, US-based employees.

• Opportunities for on-the-job training and professional growth.

• Fully remote work options available.

• A collaborative and supportive work environment.