Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with go-to-market colleagues on discovery, solution design, technical validation, and customer-focused problem-solving throughout the sales process.

• Evaluate workloads, architectural requirements, infrastructure limitations, performance expectations, and implementation trade-offs.

• Facilitate technical discussions and respond to in-depth product and infrastructure inquiries.

• Assist customers in understanding how the platform aligns with their specific use cases.

• Proactively identify technical gaps, dependencies, and potential delivery risks, addressing them collaboratively.

• Create demonstrations, solution briefs, technical documentation, playbooks, FAQs, and other scalable technical-sales resources.

• Transform customer feedback, objections, and recurring needs into actionable insights for the roadmap, product enhancements, and packaging.

• Aid in onboarding and expansion efforts to promote successful customer usage and enhance technical adoption.

• Develop processes, documentation, and workflows that increase visibility and repeatability of solutions.

• Leverage AI tools to expedite research, solution development, documentation, and technical communication.

• Define standards, tools, and the operational model for solutions engineering at Massed Compute.

⛳️ Requirements

• Exceptional ability to comprehend technical products and convey them effectively to sophisticated customers.

• Proven experience in transforming complex customer requirements into tangible technical solutions and actionable next steps.

• Comfortable navigating between pre-sales discussions, technical architecture tasks, and internal cross-functional execution.

• Excellent written and verbal communication skills in customer-facing technical settings.

• Ability to build trust with both commercial and engineering stakeholders.

• Sound judgment in balancing technical and commercial priorities.

• Demonstrated history of creating reusable assets and processes.

• Comfortable working in environments with limited structure while providing clarity for others.

• High level of ownership and commitment to follow-through.

• Proficient with AI tools.

• Typically possesses 5–10+ years of professional experience in solutions engineering, sales engineering, forward-deployed engineering, technical account management, product engineering, developer relations, or a similarly high-responsibility role.

• Experience in a high-growth technology company, rapidly scaling startup, or similarly challenging environment.

• Familiarity with highly technical products, preferably in cloud infrastructure, AI, developer tools, data infrastructure, or related markets.

• Experience collaborating closely with customers and internal product or engineering teams.

• A bachelor's degree or an equivalent combination of education, training, and experience.

• Understanding of compute and AI infrastructure deployments.

• Knowledge of cloud infrastructure, GPU workloads, model training or inference, cluster environments, or related technical systems.

• Experience developing demonstrations, prototypes, or technical proof-of-concept environments.

• Proficient with AI tools such as Claude, Codex, and other related workflow automation tools.

• Background in engineering or computer science coupled with customer-facing instincts.

🏝️ Benefits

• Competitive market compensation.

• Remote-first work environment.

• Stipend for home-office setup support.

• Additional opportunities for in-person team gatherings to connect with peers.

• Flexible PTO policy.

• Full coverage of medical, dental, and vision insurance for employees.

• 30% coverage of premiums for dependents.

• Tax-advantaged Flexible Spending Account.

• Company-sponsored 401(k) retirement plan.

• Parental leave available for all new parents.