Solutions Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collect, assess, and document the business and technical requirements of partners across various integrations, migrations, reporting, and platform configurations.

• Analyze partner technical environments and suggest scalable and efficient solution strategies.

• Facilitate technical discovery sessions, solution design conversations, proof of concepts, and planning for implementations.

• Assist with API integrations, as well as the implementation of email and web services, migrations, and onboarding processes.

• Collaborate with teams from Product, Engineering, Operations, Support, and Project Management to ensure alignment on scope, dependencies, timelines, and technical specifications.

• Convert partner requirements into technical tasks, project plans, and implementation documentation.

• Conduct technical presentations, walkthroughs, demonstrations, and enablement sessions for partners and stakeholders.

• Offer insights on solution architecture, integrations, implementation strategies, and resolution of technical issues.

• Maintain ongoing partner relationships by addressing technical and operational challenges as necessary.

• Keep up-to-date with relevant technologies, products, hosting platforms, and industry trends.

• Assist with additional tasks or projects as assigned to fulfill team and business objectives.

⛳️ Requirements

• Background in Solutions Engineering, Technical Consulting, Sales Engineering, Technical Account Management, or equivalent customer-facing technical positions.

• Comprehensive knowledge of technical solution design, integrations, implementation planning, and systems analysis.

• Experience with APIs, web services, migrations, onboarding initiatives, or platform implementations.

• Capability to manage technical discussions with both technical and non-technical stakeholders.

• Excellent communication, documentation, presentation, and relationship-building abilities.

• Analytical and problem-solving orientation combined with robust organizational skills.

• Familiarity with hosting, telecommunications, cloud services, email platforms, or web services environments is highly advantageous.

• Comfort in managing multiple projects, stakeholders, and technical priorities simultaneously.

• Ability to rapidly learn new technologies, systems, and partner environments.

• Willingness to travel occasionally for partner discovery, implementation, or enablement activities as required.

🏝️ Benefits

• Remote-first work culture, with team members located in various countries.

• Competitive salary, aligned with the market standards in the regions we hire.

• Opportunities for growth, with genuine ownership of your work and support for professional advancement.

• Flexibility in work hours and methods, within the core hours needed by your team.

• Access to essential AI tools for your role, along with the freedom to experiment with them.

• Equal-opportunity employer.

• Accommodations for individuals with disabilities throughout every stage of the hiring process.