Solutions Engineer

This is a fully remote position, open to applicants in Arizona, +23 more states.

📋 Description

• Collaborate with Sales to pinpoint customer-specific use cases and technical needs.

• Conduct product demonstrations for potential clients.

• Engage in discovery sessions to evaluate system environments and data sources.

• Record technical architectures and workflows pertaining to customer data architectures.

• Assist in the preparation of technical documentation and draft Statements of Work.

• Manage customer onboarding and ensure the successful implementation of CRM, DMS, data warehouse, and automated flow integrations.

• Develop or supervise Connect functionality, ensuring it aligns with customer use cases.

• Oversee workflow automations utilizing N8N or comparable technologies.

• Guarantee the accurate and timely configuration of data pipelines, mapping, and warehouse connectivity.

• Work in tandem with Data Science and Engineering teams to confirm data ingestion, schema alignment, and warehouse flow.

• Diagnose and resolve technical issues during onboarding, documenting integration specifics.

• Collaborate with Sales, Product, Customer Success, Support, and Engineering teams.

• Relay technical feedback and customer insights to Product and Engineering departments.

• Contribute to the framework for Connect’s data integration and warehousing.

• Maintain records of customer use cases, technical documentation, playbooks, and reusable templates.

• Educate Customer Success and Support teams on customer use cases and data flow structures.

• Assist the Director in defining and monitoring team KPIs and technical standards.

⛳️ Requirements

• A minimum of 2 years of experience in Solutions Engineering, Sales Engineering, or Technical Consulting.

• Proficiency in SaaS data integration, APIs, workflow automation (N8N, Zapier, Make), and cloud data warehousing.

• Strong knowledge of data structures, ETL processes, and customer data systems (CRM, DMS, website, inventory).

• Outstanding problem-solving, project management, and client communication abilities.

• Must possess authorization to work in the U.S.

• Foureyes is not currently offering visa sponsorship for this position.

• Candidates must reside in one of the following states: Oregon, Washington, California, Florida, Idaho, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, Ohio, Pennsylvania, Tennessee, Texas, Arizona, Illinois, Colorado, Connecticut, New Hampshire, Virginia, or South Carolina.

• Willingness to travel 25% in the field, including overnight trips.

🏝️ Benefits

• Competitive salary and health benefits for eligible full-time employees.

• 401k matching.

• Subsidy for internet or cell phone expenses.

• Generous paid time off (PTO) days.

• Paid holidays, including two days to honor and celebrate heritage, culture, or traditions.

• Half Day Summer Fridays.

• Opportunities for learning and professional growth.

• Autonomy and ownership in your role.

• Opportunities to succeed and learn from failures.