Solutions Engineer

This is a fully remote position, open to applicants in Romania, +2 more countries.

📋 Description

• Conduct scoping sessions with clients' operations and engineering teams.

• Present solution designs, provide justification for recommendations, and guide clients away from strategies that may prove ineffective.

• Create and develop automation flows within the DigitalGenius platform for intricate, high-volume scenarios.

• Integrate the platform with client ecosystems, including Shopify, Zendesk, Gorgias, Loop, OMS platforms, and carriers through APIs and webhooks.

• Develop custom Python actions as necessary.

• Prompt, fine-tune, and assess LLM components that influence agent behavior.

• Troubleshoot issues across systems, data, and AI, often in real-time with clients.

• Deliver results in a manner that is actionable for non-technical stakeholders and explore opportunities to expand accounts into new use cases.

• Relay implementation insights back to the Product team.

• Serve as the technical owner of client automation and maintain accountability post-launch.

• Report to the Lead Solutions Engineer and collaborate closely with the Customer Success team.

⛳️ Requirements

• A minimum of 2 years in a technical role engaging directly with external clients, such as solutions engineering, implementation, professional services, technical consulting, technical account management, or escalation-level technical support.

• Demonstrated client-facing judgement and the ability to conduct scoping calls, articulate technical decisions to non-technical audiences, effectively push back on impractical requests, and maintain clarity during production challenges.

• Strong comprehension of APIs, JSON, webhooks, authentication, pagination, and rate limits.

• Capability to write, interpret, and debug Python scripts, understand others' code, explain design decisions, and describe testing processes.

• Practical experience in building automations using low-code or configuration-heavy tools such as Zapier, Make, n8n, Workato, UiPath, Salesforce Flow, Power Automate, Retool, or similar vendor platforms.

• Regular use of AI tools in a professional context, with an understanding of their advantages and limitations.

• Proven ability to manage multiple client projects concurrently while meeting deadlines.

• Preferred: Experience with LLM prompting, classification, guardrails, evaluation, and familiarity with OpenAI or Anthropic SDKs.

• Preferred: Experience in e-commerce and OMS, particularly with Shopify.

• Preferred: Familiarity with customer service platforms such as Zendesk, Gorgias, Dixa, or Salesforce Service Cloud.

• Preferred: Background in SaaS post-sales delivery.

🏝️ Benefits

• Competitive Salary.

• Generous vacation time (25 days) plus a day off for your birthday.

• An environment that fosters skill development without bureaucracy or red tape.

• Monthly fitness stipend of $210 (Lifestyle wallet) from day one.

• Ongoing subscription to a Mental Health Support Platform.

• Paid subscription to Claude/Cursor.

• Learning budget allocated for courses, books, conferences, and certifications.