Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in pre-sales technical scoping, discovery, and demonstrations for prospective clients and existing customers.

• Conduct technical audits of prospective implementations to uncover discrepancies in tracking, attribution, and data integrity.

• Develop proof-of-concept implementations, including side-by-side test pixels that function alongside existing setups without interfering with live integrations.

• Transition closed deals to the implementation team with comprehensive documentation of requirements, identified tracking issues, and defined expectations.

• Investigate and document tracking and event data on platforms beyond Shopify, such as Salesforce Commerce Cloud and BigCommerce.

• Aid in the expansion of the Elevar API and facilitate smoother platform integrations.

• Act as a technical liaison for agency and platform partners.

• Assist with enablement sessions, integration inquiries, and collaborative work with customers.

• Develop and maintain technical documentation, audit templates, integration manuals, and best practices for Sales and Partnerships.

• Relay customer and partner feedback to the Lead Solutions Engineer to guide product priorities.

• Collaborate closely with the Lead Solutions Engineer and work alongside Sales and Partnerships teams.

⛳️ Requirements

• Over 3 years of experience in a Solutions Engineer, Sales Engineer, Technical Account Manager, analytics implementation, or agency-side martech position.

• Practical experience with web analytics and conversion tracking implementation: Google Tag Manager, dataLayer configurations, GA4, and at least one ad platform conversions API (Meta CAPI, Google Ads, TikTok).

• Solid understanding of server-side versus client-side tracking, and the significance of this distinction for attribution and data quality.

• Extensive hands-on experience with APIs, webhooks, and data integrations (REST APIs, JSON, authentication processes).

• Proficient in browser developer tools and capable of reading JavaScript to troubleshoot existing implementations.

• Knowledgeable about consent management and the impact of privacy regulations on tracking (CMPs, consent mode).

• Exceptional communication skills — able to convey technical concepts to both engineers and marketing stakeholders.

• Experience in supporting or collaborating with Sales teams in a pre-sales technical role.

• Ability to work independently in a dynamic, remote environment.

• Bachelor’s degree in a technical discipline (Computer Science, Engineering, or related field) or equivalent practical experience.

• Experience with tracking implementation on one or more major ecommerce platforms — Shopify Plus, Salesforce Commerce Cloud, BigCommerce, Adobe Commerce, or WooCommerce.

• Previous experience at a martech, adtech, or ecommerce analytics company, a DTC brand, or a performance marketing agency.

• Familiarity with retention platforms like Klaviyo or Attentive.

• Proficient in SQL or Python for addressing data quality inquiries.

• Experience in supporting agency, reseller, or technology partners.

🏝️ Benefits

• Competitive compensation and benefits package.

• Remote-friendly culture.

• Clear technical mentorship and a structured path for advancement to senior roles.

• Opportunities to influence both product development and process improvements.