Senior Solutions Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Act as the main technical resource for the ANZ Accounts team.

• Convey product and technical knowledge across security and observability use cases through presentations, product demonstrations, and technical evaluations (Proof of Values).

• Collaborate with clients to identify requirements and challenges, designing suitable solutions.

• Assist customers through the Proof of Value processes during the sales cycle.

• Foster positive customer relationships and deliver ongoing value.

• Partner with Account Executives and Account Managers to comprehend customer issues and articulate Sumo Logic’s value proposition, vision, and strategy.

• Successfully close complex opportunities utilizing competitive knowledge, technical expertise, and credibility.

• Manage all stages of the sales cycle, including leading technical validations.

• Engage with executives, individual developers, and Site Reliability Engineers.

• Present product and technical demonstrations of the Sumo Logic service.

• Collaborate cross-functionally with Product Management and Engineering to enhance the Sumo Logic service based on customer feedback.

⛳️ Requirements

• B.S. in Computer Science, Engineering, or a related field.

• 4+ years of experience as a Solutions Engineer, Solutions Architect, Sales Engineer, Implementation Consultant, Support Engineer, Site Reliability Engineer, or Software Developer, with a track record of leading projects and/or working directly with customers.

• Practical knowledge of security-related products, technologies, and sources, including IDS/IPS, SIEM/Log Management, Network / Endpoint Security, Threat Detection, Incident Response, MSSP/MDR, Threat Feeds, and CASB.

• Experience in selling and working with pure SaaS solutions in multi-tenant environments.

• Familiarity with Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.

• Comprehensive understanding of technical infrastructure, including servers, networking devices, and storage.

• Excellent written and verbal communication skills, along with business and technical acumen.

• M.S. in Computer Science, Engineering, or a related field is preferred.

• Experience with open source collections such as Telegraf, FluentBit, FluentD, and OpenTelemetry is preferred.

• Proven experience leading and conducting technical validations, such as Proof of Value, is preferred.

• Microsoft Azure certification is preferred.

• Knowledge and experience with modern application architecture, micro-services, containers, Kubernetes, Docker, and/or Lambda are preferred.

• Familiarity with monitoring tools like Splunk, Datadog, Elastic, and New Relic is preferred.

• Experience at a successful startup is preferred.

🏝️ Benefits

• Remote work arrangement.

• Opportunity to collaborate cross-functionally with Product Management and Engineering teams.

• Chance to become a trusted advisor and deliver solutions directly to clients.