Solutions Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take charge of the technical aspects of intricate deals, primarily focusing on TinyMCE AI and pivotal enterprise opportunities for the core editor.

• Collaborate with Account Executives, Account Managers, and Product Managers on business opportunities.

• Conduct technical discovery involving customer architecture, content workflows, integration requirements, and AI objectives.

• Provide guidance to customers on architectural decisions and challenge assumptions when necessary.

• Deliver customized, use-case-specific demonstrations.

• Manage the technical success from the discovery phase through architecture, security assessments, and final approvals.

• Convert technical capabilities into tangible business results.

• Define evaluation criteria and lead systematic POCs with clear success metrics, outcomes, timelines, and checkpoints.

• Assist in determining build-versus-buy decisions and competitive assessments.

• Clarify AI architecture concepts to both technical and business audiences.

• Navigate LLM APIs, RAG, model selection, data privacy, and security considerations.

• Collaborate with AEs and AMs to build business cases for economic decision-makers.

• Develop reusable demo and discovery frameworks, POC processes, and competitive playbooks.

• Gather structured customer feedback, identify product gaps, and recognize competitive pressures to inform Product and Engineering teams.

• Empower AEs and AMs to independently manage initial technical and AI discovery efforts.

⛳️ Requirements

• A minimum of 5 years in technical pre-sales roles (Solutions Engineer, Sales Engineer, or Solutions Architect) within a B2B SaaS organization, preferably targeting developers or product teams.

• A consultative, solutions-oriented approach.

• Ability to comprehensively map a customer's content workflows and design corresponding solutions.

• Proven experience in successfully navigating complex, multi-stakeholder enterprise evaluations and managing structured POCs.

• Technical proficiency with JavaScript, contemporary front-end frameworks, APIs, SDKs, and integration methodologies.

• Familiarity with modern AI architecture, including LLM APIs, orchestration, RAG, model selection, data privacy, and security protocols.

• Capability to link technical choices to quantifiable business value.

• Excellent communication skills to engage with diverse audiences, from engineers and architects to senior business executives.

• Demonstrated judgment and initiative to thrive while developing a playbook.

• Experience as a first or early Solutions Engineer for a company or product line (preferred).

• Background in software engineering prior to transitioning into pre-sales (preferred).

• Experience selling to regulated sectors such as financial services, healthcare, or legal (preferred).

🏝️ Benefits

• Additional paid leave of up to 5 days based on tenure.

• Allocated personal development funds of up to $1500 annually based on tenure.

• Competitive medical benefits package.

• Retirement savings benefits.

• Paid time off (PTO) benefits.

• Fully remote working arrangement.

• Access to a mental health and wellbeing platform offering 24/7 dedicated psychological support.

• Focused wellness initiatives.