Conversational AI Solution Engineer

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Evaluate customer workflows to identify opportunities for automation and select appropriate platforms.

• Create solution strategies for voice and chatbot deployments.

• Assess and convey technical viability, required effort, and associated risks.

• Set up and develop voicebots and chatbots using recognized Conversational AI platforms.

• Design, test, and refine prompts and dialogue pathways.

• Conduct quality assurance to continually enhance bot performance.

• Integrate interfaces with client systems through APIs and data flows.

• Implement technical solutions utilizing JavaScript and Python.

• Assume comprehensive responsibility for projects, encompassing technology assessment, configuration, and go-live phases.

• Oversee project management and communication with stakeholders.

• Work collaboratively with client IT teams on system integration efforts.

• Create and maintain technical documentation that includes configurations, interfaces, and prompt libraries.

• Proactively share knowledge within the team.

⛳️ Requirements

• A completed degree in Computer Science, Business Informatics, or a related technical discipline.

• 3–5 years of relevant experience as a Conversational AI Engineer, Solution Engineer, Technical Consultant, or in a similar role.

• Proven project experience in implementing voicebots or chatbots on established platforms.

• Strong understanding of configuration and prompt engineering on Conversational AI platforms.

• Proficiency in programming languages such as JavaScript and Python.

• Experience with API integration and system architecture design.

• Capability to evaluate automation potential within customer processes.

• Well-organized project management and technical documentation abilities.

• Experience in a customer experience (CX) setting is advantageous.

• Proficiency in German at C1 level is required.

• English at B2 level is considered a plus.

• Strong technical aptitude and a structured, solution-focused work approach.

• Quick adaptability to new technologies.

• Capacity to communicate technical concepts clearly and understandably.

• Ability to work autonomously and maintain resilience through project phases.

• A current CV and cover letter in German, submitted in PDF format.

🏝️ Benefits

• Full-time position (40 hours/week, with flexible working hours).

• Remote work options available.

• Permanent employment status.

• Commitment to equal opportunities, with preference given to women with comparable qualifications, unless there are overriding factors.

• Special consideration for applications from individuals with severe disabilities and those with equivalent status.