Solution Architect – Operate & Assist

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Design solution architectures for Operate & Assist implementations tailored to client specifications.

• Ensure technical consistency and feasibility prior to project initiation.

• Implement technical checklists for tools such as Operate Insights, Centrical, and Knowledge Base.

• Facilitate data flow between client systems and TP platforms, including EMA.

• Oversee data formats, interfaces, and maintain data quality.

• Integrate BI/reporting systems, particularly Power BI, with operational data sources.

• Adhere to data privacy and compliance standards, including PII Redaction, during data integration.

• Manage the end-to-end process of Operate & Assist implementations, from solution design and data integration to Go-Live.

• Handle stakeholder communication with client IT, internal QA, and operations teams.

• Analyze and troubleshoot technical issues related to translation tools and system integrations.

• Coordinate with internal IT support, including the creation of tickets and initiating installations.

• Partner with QA teams to guarantee solution quality.

• Identify opportunities for automation and data analytics within operational processes.

• Promote workflow and reporting automation.

• Establish technical standards for Operate & Assist implementations within the DSI team.

• Develop and maintain technical documentation encompassing architecture, data flows, and implementation checklists.

• Share expertise with the team and operations colleagues.

⛳️ Requirements

• Completed degree in Computer Science, Business Informatics, or a similar technical field.

• Minimum of 5 years of pertinent professional experience as a Solution Architect, Data/Integration Engineer, Technical Project Manager, or in a comparable role.

• Demonstrated success in deploying operational business technologies, including QA, BI, reporting, or workforce automation systems.

• Strong understanding of data integration and system architecture, including APIs, data flows, and interfaces.

• In-depth knowledge of Power BI, covering reporting and data modeling.

• Familiarity with workforce management, quality management, or AI-driven process solutions, such as knowledge bases and translation tools.

• Proficient in structured project management and technical documentation.

• Proficiency in English at C1 level.

• Proficiency in German at B2 level.

• Basic knowledge of workflow automation tools like n8n, Make, or Power Automate is advantageous.

• Experience in the Customer Experience field is a plus.

• Strong technical aptitude with a methodical, solution-oriented approach.

• Ability to convey complex technical ideas clearly and effectively.

• Self-motivated with a resilient work ethic, particularly during critical project phases.

• Team-oriented with excellent cross-functional communication abilities.

• Quick learner capable of rapidly adapting to new technologies.

• Updated CV and cover letter in English, formatted as a PDF, are required.

🏝️ Benefits

• Flexible working hours.

• Permanent full-time employment.

• Commitment to equal opportunity employment.

• Preference given to women in cases of equal suitability, qualifications, and professional performance.

• Welcoming applications from individuals regardless of disability, cultural or social background, age, religion, worldview, or sexual identity.