Solutions Engineer, AI/ML

This is a fully remote position, open to applicants in United States.

📋 Description

• Promote the adoption of Buzz Solutions’ AI-driven PowerAI and PowerGUARD offerings within the electric utility sector.

• Deliver pre-sales technical consulting (60%) and post-sales customer enablement (40%).

• Collect and document customer needs and challenges.

• Design and showcase AI/ML-driven solutions that encompass computer vision, data ingestion, analytics, and API integrations.

• Work alongside Account Executives to enhance relationships, pursue new business opportunities, and manage RFI/RFP processes.

• Create and implement comprehensive machine-learning and computer-vision workflows tailored for utility clients.

• Partner with customer technical teams during deployment, providing guidance on best practices and optimizing solutions.

• Develop customized solutions that fulfill customer requirements.

• Complete vendor security audits as required by clients.

• Respond to client technical inquiries regarding the company’s technologies, features, and solutions.

• Produce demos, visualizations, and technical presentations for both technical and non-technical audiences.

• Facilitate thorough client training sessions both virtually and onsite.

• Assist with the implementation and integration of solutions into client workflows.

• Travel occasionally to client sites and industry events, primarily within the United States, with rare international travel; travel may be required on short notice.

⛳️ Requirements

• A minimum of 5 years of experience in a solutions engineering or sales engineering role, preferably in the realm of AI/ML or data-centric software products.

• Demonstrated success in developing and operationalizing AI/ML workflows and solutions.

• Strong grasp of AI/ML principles, including neural network architectures and convolutional neural networks for detection, segmentation, and classification based on supervised learning.

• High proficiency with computers and business applications, including CRM systems, presentation tools, and productivity software such as Microsoft Office Suite, HubSpot, and Canva.

• Experience and/or a solid understanding of cybersecurity and information security standards, including ISO 27001 and SOC2.

• Proven capability to build and maintain customer relationships and lead customers through technical discovery and solution adoption.

• Exceptional verbal and written communication skills to convey complex technical concepts to both technical and non-technical audiences.

• Strong problem-solving abilities with a focus on understanding customer needs and delivering tailored solutions.

• Familiarity with scripting or automation tools such as Python or VBA to enhance efficiency and productivity.

• A valid passport is required; the ability to secure necessary visas for international travel is essential.

• Bonus: Experience with the sale, purchase, or integration of Esri products like ArcGIS.

• Bonus: Background in the electric utility or power engineering sector.

• Bonus: Experience as a field technician or field engineer in the utility sector, particularly as a substation technician, utility inspector, or lineman.

🏝️ Benefits

• All travel expenses, including transportation, accommodation, and meals, are fully covered by the company.