Solutions Consultant – ITOM, OSM

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist in ensuring the technical success of sales initiatives throughout Germany

• Aid customers in revolutionizing their delivery and management of digital services

• Showcase how Service Management, reliable configuration data, and automated discovery enhance service experience, operational transparency, and decision-making

• Engage in discovery sessions, solution presentations, product demonstrations, proofs of value, and technical requirement responses

• Take part in the presales cycle, including analyzing customer needs, developing solution concepts, conducting demonstrations, facilitating workshops, and preparing proposals and RFP responses

• Collaborate with Solutions Consultants, Account Executives, sales teams, product specialists, professional services, and technology partners

• Gradually assume responsibility for designated presales tasks and customer interactions

⛳️ Requirements

• Completed Master’s degree, or an equivalent advanced qualification, in computer science, business information systems, engineering, information technology, or a related field

• Initial relevant professional experience, typically around one year, in presales, IT consulting, technical sales, solution engineering, software implementation, or a similar customer-facing technology position

• Relevant internships, working-student roles, and significant university projects may also be taken into account

• Basic understanding of enterprise IT environments

• Strong interest in IT Service Management, CMDB, automated discovery, and enterprise software

• Familiarity with ITIL practices, service management processes, or configuration management concepts is desirable

• ITIL 4 Foundation certification would be a plus

• Capability to comprehend customer requirements and convert them into solution-focused recommendations

• Confidence in presenting technical topics to customers and internal stakeholders

• Excellent analytical, communication, and collaboration abilities

• Ability to work autonomously on established tasks while seeking guidance on new or complex subjects

• Curiosity, initiative, and a commitment to learning and continuously enhancing technical and commercial skills

• Willingness and ability to travel up to 50% of the time

• Proficiency in German and English, both written and spoken

• Valid legal authorization to work in Germany

🏝️ Benefits

• Structured development of technical, consultative, and commercial skills

• Clear growth potential towards senior consulting, solution architecture, and technical leadership positions

• Collaborative, international work environment

• Exposure to customers across a wide variety of industries and IT environments

• Opportunity to develop expertise in IT Service Management, Enterprise Service Management, CMDB, automated discovery, and service modeling