Solutions Consultant, Cyber Security

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide customized product demonstrations tailored to Sales qualifications and specific prospect use cases.

• Evaluate solution compatibility as Green, Yellow, Red, or NA to inform Sales investment decisions.

• Organize and facilitate in-platform free trials accompanied by coaching sessions.

• Address technical inquiries and recognize potential obstacles early in the process.

• Keep an up-to-date understanding of the Immersive platform as well as competitor technologies.

• Conduct kick-off sessions and oversee initial onboarding during the first 60 days of customer engagement.

• Offer basic integration guidance utilizing documentation and standard connectors.

• Direct more complex technical requirements to Support.

• Manage check-ins and coaching sessions during the first and second months of customer onboarding.

• Lead webinars, workshops, and Cyber Digital Bootcamps to promote user adoption.

• Assist in the phased migration of Standard customers to Immersive One Core.

• Contribute to the creation of repeatable enablement content and self-service resources.

• Reconnect on expansion opportunities through demonstrations and trial coaching.

• Collaborate with Inside Sales Representatives and Customer Operations teams.

• Advocate for the customer perspective to the product, content, and engineering teams.

• Stay updated on emerging threats, AI developments, trends, and new technologies.

⛳️ Requirements

• Located in Portugal.

• Proven experience in the cybersecurity field is crucial.

• Minimum of 2 years in sales engineering, solutions consulting, technical onboarding, or a customer-facing technical role.

• Ideally possess experience in a SaaS or cybersecurity setting.

• Comfortable managing high volumes of work, executing repeatable tasks across multiple accounts while adhering to tight timelines.

• Strong presentation skills for both technical and non-technical audiences, including delivering webinars and bootcamps.

• Ability to quickly assess and prioritize tasks, and communicate technical concepts clearly and without jargon.

• Solid understanding of IT fundamentals, encompassing computer hardware/software, databases, networking, security, and software development.

• Familiarity with information security concepts, domains, compliance, and standards.

• Experience in delivering onboarding, enablement, or large-scale sessions.

• Understanding of product-led growth (PLG) or digitally-driven customer interactions.

• Practical experience with Windows and Linux operating systems, security tools like IDS, firewalls, anti-malware, SIEM, and public cloud environments is beneficial but not mandatory.

• Must have the right to work in the region without sponsorship.

🏝️ Benefits

• 25 days of annual leave.

• 2 days for volunteering.

• Half-day off for birthdays.

• Flexible and remote working options.

• Enhanced parental leave policies.

• Access to mindfulness groups.

• Coverage for critical illnesses.

• Opportunities for career and learning development through the platform.

• ‘Learn Anything’ fund available.

• Share options provided.

• Sales incentives offered.

• Recognition and rewards program.

• Flexible start and finish times available.

• Reduced working hours options.

• Job sharing possibilities.

• Monthly social events.

• Participation in sports clubs.

• Biannual meetings at the EMEA headquarters.

• Regular regional in-person meetings.