Solutions Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Become an authority on SmartLinx solutions, including their capabilities, integrations, and overall product strategy.

• Facilitate consultative discovery sessions that cover various topics such as staffing, scheduling, time and attendance, payroll, labor utilization, compliance, reporting, employee experience, and workforce processes.

• Convert discovery insights into customized solution strategies and engaging product demonstrations.

• Clearly communicate SmartLinx’s value proposition to various audiences including facility, clinical, HR/payroll, operations, finance, IT, and executive stakeholders.

• Create business cases, ROI narratives, and financial justifications.

• Leverage knowledge of senior care and post-acute care environments, including skilled nursing, assisted living, 24/7 staffing models, and CMS Payroll Based Journal requirements.

• Position SmartLinx competitively against specific industry and broader market HCM/WFM platforms.

• Guide customers through the sales process regarding requirements, workflows, integrations, reporting, compliance, and overall solution fit.

• Collaborate with Sales on account strategies, proof-of-value engagements, executive presentations, and strategic deal support.

• Develop and maintain demonstration environments and reusable solution assets.

• Assess complex requirements related to configuration, integrations, new functionalities, or product development.

• Connect field teams with Product, R&D, Marketing, Customer Success, and Services.

• Provide insights into customer needs, market trends, competitive intelligence, and product feedback.

• Support webinars, executive briefings, conferences, trade shows, user groups, and strategic customer or marketing events.

• Share best practices, competitive insights, discovery strategies, demo techniques, and reusable assets.

• Stay updated on SmartLinx solutions, roadmap, buyer personas, industry trends, regulatory considerations, and competitive developments.

• Establish credibility and trust with customers, prospects, and internal stakeholders.

⛳️ Requirements

• A minimum of 3 years of experience in software presales, solution consulting, solutions engineering, product management, or a related customer-facing SaaS role.

• Capability to lead effective discovery sessions and translate operational challenges into technology solutions that yield measurable business outcomes.

• Excellent presentation and storytelling abilities.

• Strong business acumen regarding labor efficiency, staffing visibility, payroll accuracy, compliance, employee retention, and operational performance.

• Familiarity with SaaS architecture, APIs, integrations, and enterprise technology ecosystems, especially within HCM, workforce management, payroll, HR, ERP, and healthcare environments.

• Preferred experience with workforce management, HCM, payroll, HR technology, healthcare technology, or solutions that support a complex hourly workforce.

• Strongly preferred experience within senior care or post-acute healthcare, particularly in skilled nursing, assisted living, or long-term care.

• Valued familiarity with staffing operations, payroll/timekeeping workflows, PBJ reporting, or related workforce compliance requirements.

• Strong analytical, written, verbal, and interpersonal communication skills.

• Ability to rapidly learn complex products and customer environments.

• Capable of working collaboratively and independently, managing competing priorities, and taking ownership of strategic opportunities.

• Attention to detail, follow-through, professionalism, and customer focus are essential.

• Willingness to travel approximately 1–2 times per month as business needs dictate.

• Bachelor’s degree or equivalent professional experience.

🏝️ Benefits

• Remote work environments where applicable.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Flexible Spending Account (FSA).

• Health Savings Account (HSA).

• Life insurance.

• Pet insurance.

• 401(k) plan.

• Opportunities for skills and expertise development.