Solutions Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct product demonstrations for designated BigHand offerings.

• Assist customers throughout the purchasing journey by outlining ROI, business advantages, and solution impact.

• Equip sales and marketing teams with information to foster relationships with both new and existing clients.

• Introduce new products to the sales team and ensure they are positioned effectively.

• Support content updates across multiple channels.

• Track Salesforce attribution and document meeting/demo details.

• Aid in responding to RFI and RFP requests while managing clarification inquiries.

• Evaluate product knowledge and pinpoint areas for skill enhancement.

• Develop and present education and training initiatives.

• Ensure sales teams utilize case studies, white papers, and product materials effectively.

• Serve as a bridge between technical and sales teams, translating technical information into actionable insights.

• Analyze customer behaviors, personas, and ideal customer profiles.

• Create product-specific opportunity strategies.

• Work in partnership with marketing to develop sales toolkits, playbooks, and collateral.

• Implement social selling strategies to connect with clients and prospects.

• Oversee the transition of project requirements and customer expectations to the delivery teams.

⛳️ Requirements

• Proven experience in providing tailored software demonstrations that align with customer needs.

• Outstanding written and verbal communication abilities, coupled with a professional demeanor and a strong focus on customer service.

• Capability to convey product features and benefits to both technical and non-technical audiences.

• Strong presentation skills for engaging small groups, whether in-person or through web meetings.

• Proficiency in articulating ideas and modifying communication styles for diverse audiences.

• Demonstrated success in recognizing and addressing client needs.

• Ability to collaborate effectively across teams.

• Strong analytical skills to evaluate customer needs and deliver impactful solutions.

• Openness to seek assistance on complex matters while developing independent problem-solving capabilities.

• Excellent collaborative skills.

• Experience in a global organization and contributing to cross-functional team initiatives.

🏝️ Benefits

• 15 days of vacation annually, plus 2 personal days for any purpose.

• 10 paid holidays, including 4 floating holidays.

• 3 additional BigHand days off between Christmas and New Year.

• Wellbeing benefits encompassing medical, dental, vision, online wellbeing programs & webinars, access to online therapy, and Employee Resource Groups (ERG).

• Company-wide Wellness day.

• Company-sponsored volunteer events and individual volunteer days.

• Opportunities for career advancement and study leave options.

• Enhanced parental leave and fertility assistance.

• 401K plan with employer matching.

• Short-term disability coverage.

• Life insurance.

• Flexible spending accounts.

• Fully remote work arrangement.

• Emphasis on work-life balance.