Solutions Architect – MarTech, CRM Platforms

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Develop enterprise customer experience solutions that integrate marketing technology and CRM, utilizing Adobe Experience Cloud as a fundamental platform.

• Create comprehensive customer data and process flows that span both CRM and Adobe Experience Cloud.

• Convert client business objectives into scalable and secure architectures that encompass content management, personalization, analytics, customer data, and CRM sales and service methodologies.

• Assess and recommend platforms or tools tailored to client requirements within a multi-vendor environment.

• Direct cross-functional teams through cloud migration, the adoption of composable architecture, CRM process reengineering, and platform unification.

• Design integration architectures utilizing APIs, iPaaS tools like MuleSoft, and event-driven patterns.

• Integrate CRM, MarTech, DAM, and analytics systems.

• Advise on the integration of Adobe Assets and Dynamic Media along with CRM content/asset workflows into contemporary authoring and delivery experiences.

• Act as a technical consultant on high-value digital transformation projects.

• Collaborate with client stakeholders, delivery teams, and account teams from Adobe and Salesforce or similar organizations.

• Establish and advocate for architectural best practices, reusable patterns, and governance standards.

• Mentor engineers and consultants in multi-platform architecture and implementation methodologies.

⛳️ Requirements

• Over 8 years of experience in designing and implementing enterprise-scale customer experience platforms that encompass marketing technology and CRM ecosystems.

• Profound, hands-on architectural knowledge of Adobe Experience Cloud, including AEM as a Cloud Service, Edge Delivery Services, Adobe Experience Platform, Customer Journey Analytics, Adobe Target, Real-Time CDP, Launch/Web SDK, and Assets & Dynamic Media.

• Practical architectural experience with Salesforce, including Sales Cloud, Service Cloud, Marketing Cloud/Account Engagement, or a similar CRM platform.

• Experience in designing integration architectures that link CRM, MarTech, and data platforms, with a focus on APIs, iPaaS tools like MuleSoft, and event-driven architecture.

• Capability to assess and recommend suitable platforms or tools within a diverse marketing and CRM technology landscape based on client requirements.

• Proven experience in leading complex, multi-platform implementations for large enterprises or Fortune 500 companies.

• Ability to convert business needs into technical architecture and effectively communicate architectural choices to both technical and executive stakeholders.

• Experience guiding cross-functional teams through processes such as cloud migration, modernization, CRM process design, and composable architecture initiatives.

• Exceptional communication, presentation, and client-facing consulting abilities.

• Valid work authorization in the US or Canada.

• US candidates must adhere to the employer’s E-Verify and Form I-9 authorization procedures.

• No relocation assistance will be provided.

• Bonus: Salesforce and Adobe product certifications.

• Bonus: Familiarity with Marketo or other marketing automation platforms.

• Bonus: Experience with MuleSoft or other integration/iPaaS solutions.

• Bonus: Knowledge of additional CRM or MarTech platforms like Microsoft Dynamics or HubSpot.

• Bonus: Consulting or systems integration experience managing multiple concurrent client projects.

• Bonus: Understanding of composable/MACH architecture principles.

• Bonus: Contributions to Adobe or Salesforce partner communities, thought leadership, or solution accelerators.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Short-term disability (STD)

• Long-term disability (LTD)

• Life insurance/AD&D

• Flexible Paid Time Off

• Various other ancillary benefits and perks

• Accessibility accommodations during all aspects of the selection process