Solutions Architect – EMEA Region

This is a fully remote position, open to applicants in India.

📋 Description

• Acquire a comprehensive understanding of customers’ environments and technical business requirements through exploratory sessions.

• Set clear milestones for customers’ intended utilization of JumpCloud.

• Create and communicate strategies to help customers reach their milestones.

• Collaborate with Customer Success Managers (CSMs) to enhance platform adoption and work towards usage objectives.

• Offer technical advice through architectural discussions, user onboarding, adoption, custom SCIM integrations, and associated tasks.

• Conduct thorough environment assessments to ensure adherence to best practices and pinpoint opportunities for improvement or expansion.

• Engage with larger customer organizations on long-term or ongoing projects.

• Maintain communication with customers regarding environment modifications, updates, and potential application scenarios.

• Execute migration or configuration activities within customer environments as needed.

• Escalate and replicate issues internally, responding in a timely manner.

• Document customer interactions, objectives, and results for internal stakeholders and colleagues.

• Test new customer use cases using internal and industry tools, documenting the outcomes.

• Collaborate with peers, mentors, knowledge base authors, community forum leaders, and both internal and external tools.

• Assist in onboarding new members of the Professional Services team and share expertise at the subject matter expert level.

• Consult, plan, and implement JumpCloud alongside other Professional Services projects and engagements.

• Provide feedback and participate as a stakeholder in the enhancement of Professional Services processes and tools.

⛳️ Requirements

• A minimum of 6 years of experience in a previous role related to SaaS, professional services, directory administration, or implementation.

• At least 1 year of experience in a technical role with JumpCloud or equivalent familiarity with the JumpCloud admin console.

• Extensive technical knowledge and a strong aptitude for customer-facing roles.

• Skills in project management, time management, and planning.

• Strong ability to quickly learn new technologies and apply them effectively in a customer-focused environment.

• Excellent verbal and written communication abilities.

• A logical mindset for problem-solving.

• Proven capacity to understand, test, and configure various integration and connectivity-enhancing technologies across diverse environments.

• Willingness to travel to customer locations as necessary.

• Experience administrating or supporting medium-to-large SMB environments and architecture.

• Familiarity with Microsoft 365 and AzureAD.

• Expertise in Active Directory, with MCSA/MCSE certification or previous AD administrative experience required.

• Knowledge of Apple MDM, AD Device Management, AzureAD Connect, and Intune.

• Preferred experience or certification in Okta administration.

• Experience in Google Workspace administration.

• Desired skills in AWS (S3, Lambda, EC2, CloudWatch).

• Experience in device management across Windows, macOS, iOS, Android, and Linux operating systems.

• Experience in LDAP administration, troubleshooting, and maintenance.

• Knowledge in networking and authentication protocols (RADIUS, LDAP, SSH, SMB/Samba).

• In-depth understanding of Single Sign-on, SCIM, JIT, OIDC, and SAML.

• Scripting experience, with PowerShell being preferred.

• Experience in user onboarding and offboarding processes.

• Familiarity with software systems setup and configuration.

• Proficiency in spoken and written English.

🏝️ Benefits

• Remote work opportunities within India.

• Commitment to equal opportunity employment.

• Chance to collaborate with teams across more than 15 countries.

• Opportunities to share knowledge and enhance expertise.

• Supportive board and experienced executive team.

• Collaboration with skilled colleagues.

• Professional development through engaging with complex technical challenges and customer interactions.