Solutions Architect, Creditors Rights

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Creditors Rights account executives on discovery, demonstrations, RFPs, and proposals.

• Align prospects' portfolios with Proof solutions, considering factors like filing and service volume, portfolio mix, jurisdictions, service and filing rules, post-judgment needs, and reporting.

• Create customized service, e-filing, and data-exchange solutions, which include pricing inputs, SLAs, and operational assumptions.

• Recognize and define expansion opportunities within current accounts.

• Manage project implementations from start to finish, covering requirements and data mapping, integration setup, pilot, QA, go-live, and hand-off.

• Coordinate efforts across Sales, Service Delivery, Product/Engineering, Compliance, and third-party vendors.

• Establish implementation success criteria and provide reports throughout the stabilization phase.

• Assist clients with bulk data exchange and integrations with collections case management systems.

• Map client documentation and reporting needs to Proof's data model.

• Assess and coordinate third-party solutions such as skip tracing, e-filing providers, and document vendors.

• Maintain a strong understanding of service-of-process and e-filing regulations pertaining to debt collection.

• Keep abreast of collections litigation regulations, including FDCPA, Regulation F, state licensing, and collection statutes.

• Provide input on requirements and roadmap suggestions to Product and Service leaders.

⛳️ Requirements

• 7+ years of experience in a solutions architect, solutions consultant, implementation lead, or a similar client-facing role.

• Direct experience in the creditors' rights or collections sector.

• Working knowledge of high-volume collections litigation workflows, from suit filing through service, judgment, and post-judgment enforcement.

• Practical experience with data integrations and file-based data exchange.

• Proficient in reading API documentation and file specifications.

• Demonstrated ability to manage multiple concurrent implementations with enterprise clients and ensure cross-functional teams meet their responsibilities.

• Excellent communication abilities.

• Willingness to travel to client locations as required.

• Familiarity with collections case management systems like Clio and Filevine is advantageous.

• Experience with service of process, e-filing, or court-services vendors is a plus.

• Knowledge of compliance and audit requirements typical for creditor and debt-buyer clients is an asset.

• Background in developing solutions within a two-sided marketplace is a bonus.

• Must be authorized to work in the United States, as per the company's E-Verify and Right to Work notices.

🏝️ Benefits

• Eligible to take part in the company bonus plan.

• Medical, dental, vision, and disability insurance provided.

• Paid parental leave.

• 401(k) plan available.

• Paid time off.

• Paid holidays.

• Necessary equipment will be supplied.

• Work-from-home stipend offered.