Solutions Architect

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee the technical onboarding process for intricate clients, integrating Triple Whale APIs, JavaScript pixels, and server-side data flows.

• Work in conjunction with customer development teams to guarantee successful and timely deployments as their dedicated technical liaison.

• Create implementation strategies, highlight best practices, and assist with basic scripting using Python, SQL, and APIs for tailored use cases.

• Act as an integrated technical advisor to Customer Success Managers, supporting key accounts with product adoption, tracking configurations, and advanced setups.

• Engage in escalations necessitating in-depth technical analysis, utilizing Postman, DevTools, and logs to pinpoint and rectify issues.

• Collaborate with Product and Engineering teams on implementation-related challenges, obstacles, and feature enhancements.

• Develop standardized onboarding processes and reusable solution frameworks for complex integrations.

• Contribute to the creation of internal documentation, tools, and training resources for the Customer Success team.

⛳️ Requirements

• Candidates must currently reside in Australia and possess legal authorization to work in Australia.

• Over 5 years of experience in solutions or implementation engineering with significant customer-facing involvement.

• Proficient in RESTful APIs, SQL, JavaScript (tracking/pixels), and basic backend scripting (Python/Node).

• Demonstrated capability to troubleshoot integrations comprehensively, including webhooks, pixels, API authentication, and data flows, using tools like Postman, cURL, and DevTools.

• Excellent communication skills to convey complex technical concepts to both technical and non-technical audiences.

• Knowledge of ecommerce platforms, including Shopify, attribution, LTV/ROAS, and contemporary cloud/network fundamentals.

• Proven history of collaborating with Customer Success teams, collecting customer feedback, and managing multiple implementations concurrently.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional growth and development.

• Flexible work environment with remote work options.

• Comprehensive health and wellness programs.

• Supportive team culture that values collaboration and innovation.