Solutions Architect

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Act as a subject matter authority for TeamViewer’s Digital Employee Experience (DEX) portfolio and associated enterprise technologies.

• Facilitate architecture discovery sessions and workshops to gain insights into customer environments, objectives, requirements, dependencies, and risks.

• Architect enterprise-level DEX structures and integrations that align with clients’ digital workplace and IT strategies.

• Offer specialized architectural guidance for intricate pre-sales and post-sales activities, encompassing custom use cases, technical validation, migration planning, architecture assessments, and executive presentations.

• Collaborate with Solutions Engineers, Technical Account Managers, Customer Success teams, Professional Services, Product, and Engineering to ensure favorable customer outcomes.

• Proactively identify technical risks and solution deficiencies, providing clear and actionable recommendations.

• Develop reusable reference architectures, solution patterns, technical blueprints, and best-practice guidance.

• Serve as a liaison between the field and Product by aggregating customer needs, emerging use cases, solution deficiencies, and technical feedback to inform product strategy.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.

• Proven experience in solution architecture, solutions engineering, technical consulting, enterprise architecture, or a similar customer-facing technical position.

• In-depth knowledge of DEX, enterprise IT operations, endpoint management, workplace analytics, automation, and remediation.

• Experience engaging with large or complex enterprise clients and leading technical discovery sessions, architecture workshops, or design reviews.

• Practical experience with enterprise integrations, APIs, scripting, cloud technologies, identity, security, and data flows.

• Familiarity with Microsoft endpoint and identity technologies, ITSM platforms, or related digital workplace technologies.

• Capability to design and articulate scalable architectures while translating intricate requirements and custom use cases into actionable recommendations for senior technical and business stakeholders.

• Excellent communication, presentation, facilitation, documentation, and cross-functional collaboration abilities.

• Experience with TeamViewer DEX, Nexthink, Lakeside, or similar DEX technologies is advantageous.

• Willingness to travel up to 50% across the UKI region and, when necessary, internationally.

🏝️ Benefits

• Attractive compensation and benefits packages, including company achievement bonuses or sales bonuses and regular salary evaluations.

• TeamViewer contributes to premiums for the private pension plan (BAV) up to the maximum allowable amount.

• Offices are designed to be friendly for public transport users.

• Option to lease an e-bike (Germany only).

• Special rates for local gym memberships.

• Access to a Corporate Benefits platform with numerous discounts.

• Frequent team events and company-wide celebrations.

• Open-door policy, no dress code, and regular all-hands meetings and Leadership Lunches.

• Hybrid and flexible working hours.

• Work From Abroad Program allowing up to 40 days of work outside your country of employment.

• Onsite onboarding at our headquarters office for an excellent start.