Solutions Architect

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead technical discovery sessions with clients to comprehend their business objectives, architecture, requirements, constraints, and dependencies.

• Convert customer requirements into Atlassian solution architectures and implementation strategies.

• Create estimates for implementation tasks, including fixed-price contracts.

• Recognize technical, delivery, and commercial risks prior to making commitments.

• Assist in sales opportunities through workshops, demonstrations, proof of concepts, RFP/RFI responses, and Statements of Work.

• Establish trusted relationships with customer stakeholders.

• Work collaboratively with sales and delivery teams to ensure that sold solutions are successfully delivered.

• Keep up-to-date with Atlassian products, platform capabilities, ecosystem advancements, and Marketplace applications.

• Provide technical leadership across Jira, Jira Service Management, Confluence, and the broader Atlassian platform.

• Offer advice on architecture, configuration, integration, migration, security, governance, and operational model considerations.

• Design solutions utilizing standard Atlassian features while minimizing unnecessary customization and technical debt.

• Validate solution approaches, assist in demonstrations and proof of concepts, and provide technical guidance during implementation.

• Shape assessments, discovery engagements, and initial implementations to lead to valuable follow-on work.

• Collaborate with the Atlassian Growth and Sales teams from early customer discussions through delivery-ready Statements of Work.

⛳️ Requirements

• Extensive experience in designing and delivering Atlassian solutions in complex customer environments.

• Strong current knowledge of Jira, Jira Service Management, Confluence, and the wider Atlassian platform and ecosystem.

• Proven experience in conducting customer discovery and transforming business and technical requirements into solution strategies.

• Experience in estimating professional services engagements and defining assumptions, dependencies, exclusions, and scope boundaries.

• Strong understanding of fixed-price delivery risks and the ability to provide commercially credible estimates.

• Experience in supporting pre-sales activities, including solution workshops, demonstrations, proof of concepts, RFP/RFI responses, and Statements of Work.

• Excellent client-facing communication skills with technical and senior business stakeholders.

• Ability to articulate complex technical decisions in terms of customer outcomes, trade-offs, and implementation implications.

• Practical understanding of Atlassian implementation challenges, including migration, integrations, data, security, governance, configuration, and adoption.

• Capacity to collaborate with sales, delivery, and engineering teams across opportunity shaping, estimation, contracting, handover, and implementation.

• Ability to work independently across multiple opportunities.

• Capability to develop solutions for distributed teams and capability centers.

• Relevant Atlassian certifications (desirable).

• Experience with Jira Align, Rovo, Atlassian Cloud migrations, enterprise-scale transformation programs, Agile, SDLC, ITSM, SAFe, or ITIL (desirable).

🏝️ Benefits

• Flexibility in work arrangements.

• Opportunities for collaboration.

• Opportunities for personal growth and development.

• Commitment to equal opportunity and diversity.

• Special accommodations provided during the recruitment process.

• Flexible work arrangements, including remote work options.