Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the supply chain authority, technical lead, and trusted consultant throughout the sales process

• Facilitate discovery sessions with potential and current clients to collect business and technology requirements, identifying high-value AI capabilities

• Convert technical architecture into business results for C-suite executives

• Create comprehensive integration architectures customized to the ERP, WMS, TMS, and trading partner ecosystems of prospects

• Showcase Cleo solutions through in-person and remote presentations and demonstrations

• Evaluate, define, and execute POCs that demonstrate tangible ROI with well-defined success metrics

• Lead technical responses for RFIs/RFPs

• Act as Cleo’s AI subject matter expert in discussions with clients

• Utilize AI tools throughout discovery, POC development, documentation, and demonstrations

• Collaborate with Product Management to relay customer insights and influence the product roadmap

• Work alongside Customer Success and Professional Services for seamless post-sale technical transitions

• Develop reusable assets, demo scripts, and POC frameworks for the pre-sales team

⛳️ Requirements

• Bachelor’s degree in Computer Science, Computer Information Systems, or a related discipline, or equivalent relevant experience

• Over 5 years in a pre-sales, solutions engineering, or customer-facing technical position within a B2B SaaS, iPaaS, EDI, or supply chain software environment

• Practical experience with EDI (X12, EDIFACT), B2B integration protocols, and cloud or on-premises integration platforms

• Familiarity with fundamental supply chain processes such as Order-to-Cash, Procure-to-Pay, and Load Tender-to-Invoice

• Knowledge of B2B integrations including REST/SOAP APIs and JSON/XML data formats

• Proven ability to lead technical discovery, solution design, and POC execution in intricate, multi-stakeholder enterprise sales environments

• Experience in conveying AI-powered product capabilities to both technical and business audiences, translating applicable features into measurable ROI

• Preferred: hands-on experience with AI/ML-driven SaaS features such as LLM applications, agentic AI workflows, or intelligent automation

• Preferred: knowledge of common supply chain systems (ERP, WMS, TMS) and trading partner ecosystems

• Preferred: experience collaborating with or working at global consulting firms or systems integrators in a pre-sales or delivery role

🏝️ Benefits

• Excellent Healthcare + Dental + Vision

• Flexible Paid Time Off

• Supportive culture promoting Life-Work balance

• 401k matching

• FSA and HSA options available

• Employee Assistance Program

• Paid Parental Leave

• Remote work setup

• Opportunities for accelerated title and salary growth

• Bonus eligibility