Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide technical guidance throughout the entire customer journey.

• Translate intricate requirements into actionable recommendations and assist customers in achieving measurable business results.

• Cultivate a profound understanding of Chainalysis solutions and the challenges faced by customers.

• Articulate complex ideas to technical professionals, business leaders, and executive stakeholders.

• Create tailored solutions for customers that enhance deployment, integration, adoption, and long-term value.

• Collaborate with Sales, Services, Customer Success, Product, and Engineering as an integral member of the account team.

• Oversee customer outcomes from initial discovery and solution design through to investigation support, compliance delivery, deployment, enablement, adoption, and expansion.

• Lead discussions to uncover objectives, pain points, use cases, technical constraints, and criteria for success.

• Convert business and operational needs into technical specifications, solution designs, and implementation strategies.

• Develop customized demonstrations, proof-of-value experiences, and technical narratives.

• Conduct blockchain investigations and provide guidance on compliance and regulatory matters.

• Create notebooks, dashboards, automation workflows, data integrations, reference architectures, and agentic workflows.

• Innovate AI-assisted workflows for investigations, analysis, and customer processes.

• Design automation solutions for compliance, risk management, fraud detection, investigations, and security operations.

• Assist customers in operationalizing Chainalysis data through APIs, integrations, and technical methodologies.

• Offer expertise on solution architecture, API implementation, workflow design, data movement, and integrations.

• Promote platform adoption and identify new potential use cases.

• Compile technical evidence for quarterly impact reporting and renewal discussions.

• Enhance customer capabilities and promote self-sufficiency.

• Manage the customer feedback loop with Product and Engineering teams.

• Serve as a trusted advisor and represent Chainalysis at meetings, industry events, and conferences.

• Contribute to reusable assets, knowledge sharing, internal initiatives, and the enhancement of team practices.

⛳️ Requirements

• Multiple years of experience in relevant fields such as financial services, compliance, investigations, fraud, cybersecurity, digital assets, transaction monitoring, sales engineering, solutions architecture, or enterprise product management.

• Proven ability to simplify complex technical or operational concepts for diverse audiences.

• Exceptional storytelling, presentation, and written communication skills.

• Proficient in engaging both technical teams and executive stakeholders.

• A creative, structured, and investigative mindset when tackling challenging customer issues.

• Comfortable using technical tools and rapidly learning new technologies.

• Experience with Python or another programming language, SQL, data analysis, notebooks, workflow automation, APIs, integrations, or AI tools is advantageous.

• A strong curiosity and initiative to deepen technical knowledge over time.

• Ability to function effectively in situations with ambiguity and incomplete information.

• Collaborative attitude, openness to sharing knowledge, seeking input, and enhancing team practices.

• Demonstrated focus on achieving measurable customer outcomes.

• Genuine interest in blockchain and a desire to deepen understanding of the technology, market, and customer needs.

• Legally eligible to work for any employer in the United States without restrictions.

• Must not require sponsorship for maintaining United States work authorization.

🏝️ Benefits

• Commission structure: 75/25 OTE.

• Equity opportunities.

• Access to AI tools, workflows, and the freedom to experiment.

• Accommodations during the interview process for individuals with disabilities.

• Commitment to diversity and inclusion.