Solutions Architect

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate with the Sales team as the technical leader, conducting discovery sessions, demonstrations, proofs of value, and solution-development conversations.

• Create tailored solutions for the deployment and integration of Chainalysis products.

• Offer guidance on technical challenges ranging from high-level architecture to code implementation.

• Manage the post-sale customer experience comprehensively by configuring, deploying, and fine-tuning products directly.

• Partner with customer teams to empower them towards self-sufficiency.

• Promote continuous adoption and measurable value through onboarding, usage monitoring, product-health evaluations, rule and alert adjustments, and timely interventions when adoption declines.

• Align customer workflows with capabilities across investigations, compliance, security, and data-analysis solutions.

• Utilize Chainalysis tools for tracing, attributing, and analyzing data on the platform.

• Extract actionable insights and integrate Chainalysis into customer compliance and risk management workflows.

• Address technical, compliance, analytical, and operational inquiries from customers directly.

• Take ownership of time-sensitive decisions by verifying signals and employing appropriate escalation channels.

• Relay technical requirements and field-discovered data gaps to the Product and Engineering teams.

• Act as a trusted technical advisor for both internal and external stakeholders.

• Identify business opportunities to enhance Chainalysis' presence within private-sector customers and prospects.

⛳️ Requirements

• Experience working with or alongside private sector customer types such as banks, cryptocurrency exchanges, payment processors, and blockchain developers.

• Practical knowledge of compliance, investigative, and risk workflows, with hands-on experience in investigations, compliance, fraud, risk, or security.

• Background as a technical generalist.

• Proficiency with REST API integrations.

• Understanding of SQL data structures.

• Experience in account or customer management within an enterprise SaaS environment.

• Commercial insight and experience collaborating with sales teams on renewals and expansions.

• Strong communication skills for engaging with both technical and executive audiences.

• Curiosity, rapid learning abilities, and the drive to tackle challenging customer problems.

• A collaborative mindset and a willingness to share knowledge generously.

• Proficiency in English.

• Nice to have: experience in financial compliance and anti-money laundering.

• Nice to have: skills in Python, REST API integrations, and SQL databases.

• Nice to have: practical experience with AI tools.

• Nice to have: experience in handling sensitive data and proprietary methods.

🏝️ Benefits

• Opportunity to work in a dynamic and innovative environment.

• Competitive salary and comprehensive benefits package.

• Professional development and growth opportunities.

• Collaborative team culture focused on knowledge sharing and support.