Solutions Architect – Agentic Ops

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Play a key role in defining the technical vision for the Managed Services and Agentic Ops practice.

• Assist in the development of a new support and managed services offering.

• Utilize AI agents to enhance operations, boosting efficiency, quality, and the value provided to clients.

• Engage in support and operations environments, including Site Reliability Engineering and managed services.

• Communicate directly with clients and global partners.

• Break down complex concepts for client understanding.

• Operate independently and with clarity in a developing environment.

⛳️ Requirements

• Extensive experience in support and operations settings, including Site Reliability Engineering and managed services.

• Expertise in artificial intelligence, including LLMs, Agentic AI, RAG, and GenAI.

• Excellent communication skills and ease in client-facing situations.

• Advanced proficiency in English for interactions with clients and global partners.

• Capacity to work independently and with clarity in a developing environment.

• Familiarity with observability platforms such as Datadog, Dynatrace, New Relic, and Grafana is advantageous.

• Understanding of cloud platforms (AWS, Azure, or GCP) and DevOps / DevSecOps practices is a plus.

• Background with ITSM frameworks and tools such as ServiceNow and Jira Service Management is a plus.

🏝️ Benefits

• Health and dental insurance.

• Meal and food allowance.

• Childcare assistance.

• Extended paternity leave.

• Access to partnerships with gyms and health and wellness professionals through Wellhub (Gympass) and TotalPass.

• Profit Sharing and Results Participation (PLR).

• Life insurance.

• Continuous learning platform (CI&T University).

• Discount club.

• Free online platform focused on physical, mental, and overall well-being.

• Course on pregnancy and responsible parenting.

• Collaborations with online learning platforms.

• Language learning platform.

• Dedicated Health and Well-being team, inclusion specialists, and affinity groups.

• Support and accommodations for individuals with disabilities during the selection process.