Solutions Analyst – Technology Adoption

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Engage in discovery and process-review discussions to gain insights into existing workflows, anticipated changes, user demographics, potential risks, and adoption requirements.

• Utilize LLMs and various AI tools to consolidate findings, assess information, draft and enhance documentation, investigate solution strategies, and assist with lightweight prototyping and validation.

• Convert solution modifications into standard operating procedures (SOPs), workflow diagrams, templates, job aids, training materials, communications, and other materials for end-users.

• Record roles, data, system interactions, business regulations, and operational effects as low-code, AI, and automation functionalities are implemented.

• Collaborate in cross-functional pods with business, process, and technical colleagues throughout discovery, analysis, prototyping, testing, user feedback, and adoption phases.

• Improve solutions based on feedback from teams and users.

• Uphold documentation standards, version control, and traceability.

• Assist in ensuring that user-facing materials and digital outputs comply with Section 508 accessibility standards and relevant DOI guidelines.

⛳️ Requirements

• A Bachelor's degree and over 5 years of pertinent experience in solutions analysis, business analysis, process enhancement, technology adoption, change enablement, or a related field.

• Proven experience in supporting technology or process changes from the discovery stage through to testing and adoption.

• Skilled in creating precise SOPs, job aids, training materials, workflow documentation, or other user-facing implementation content.

• Capability to comprehend enterprise applications, data flows, automation, and integration concepts sufficiently to clearly articulate solution changes.

• Must successfully pass the background check, suitability assessment, credentialing, and system-access requirements for a Moderate Risk Public Trust position.

• Familiarity with Microsoft Power Platform, SharePoint/Microsoft 365, or comparable enterprise collaboration and low-code platforms.

• Experience in producing documentation that aligns with Section 508 standards, accessible training content, or captioned instructional media.

• Background in federal consulting or professional services.

• Prosci, ADKAR, or similar change management training or certification is preferred.

• Experience in utilizing generative AI or LLM tools for analysis, research, documentation, solution exploration, lightweight prototyping, training, or user enablement.

🏝️ Benefits

• Full-time W2 employment.

• Primarily remote work within the U.S.

• Occasional travel to Department of the Interior locations as required by project needs.

• 40-hour workweek, Monday to Friday.

• Required availability during DOI core hours from 9:30 a.m. to 3:30 p.m. ET.

• Opportunities for professional development through exposure to GenAI, data, product, technology modernization, and federal consulting.

• Equal Opportunity Employer.