Solution Manager, Academic Segment

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver primary business, technical, and product/service guidance to clients

• Develop solutions for customer project inquiries and create price estimates for project design

• Assess customer requirements and resolve troubleshooting issues or complaints

• Counsel clients on additional services and product offerings

• Identify potential customer concerns and propose solutions based on both current and future needs

• Maintain ongoing communication with customers and facilitate interactions with technical support

• Collaborate with internal teams and departments to drive sustainable growth

• Organize and deliver training sessions for internal sales teams and external distributors through presentations and demonstrations

⛳️ Requirements

• A PhD in a relevant life science field is preferred, including cell biology, immunology, molecular biology, or peptide therapeutics

• Candidates possessing a Master of Science degree alongside pertinent industry experience will also be evaluated

• Outstanding verbal, written communication, and presentation capabilities

• A customer-focused and proactive/action-oriented mindset

• Strong analytical and problem-solving abilities

• Capacity to quickly understand new concepts

• Excellent organizational skills and meticulous attention to detail

• Ability to thrive in a fast-paced, team-centric environment

🏝️ Benefits

• Medical, dental, and vision coverage

• 401(k) retirement plan with a company match that vests fully on the first day

• Paid parental leave after three months of employment

• Paid time off including vacation days, personal time, sick leave, floating holidays, and company holidays

• Flexible spending accounts and health savings accounts

• Life and AD&D insurance

• Short- and long-term disability insurance

• Legal support

• Supplemental insurance plans for pets, critical illness, accidents, and hospital indemnity

• Commuter benefits

• Well-being programs

• Peer-to-peer recognition initiatives