Solution Engineer

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Lead the technical and business discovery process to grasp customer objectives, workflows, and technical environments.

• Convert customer requirements into high-level solution designs for First Advantage.

• Establish clear success criteria with customers prior to proposing a solution.

• Deliver demonstrations focused on achieving outcomes.

• Provide guidance to executive and technical stakeholders throughout the sales cycle.

• Assess proposed solutions for technical viability and alignment with customer needs.

• Manage the transition from signed contracts to successful implementation.

• Create and oversee project plans, timelines, milestones, risks, and communications with stakeholders.

• Offer project updates and coordinate stakeholder meetings.

• Direct customer onboarding and implementation efforts.

• Collaborate with Customer Success and Support for a smooth transition to regular operations.

• Facilitate adoption and ensure that the agreed-upon business outcomes are met.

• Assist with strategic, high-value, technically complex, multi-country, and compliance-driven opportunities throughout the customer lifecycle.

⛳️ Requirements

• Proven experience in pre-sales, solution consulting, sales engineering, or a related customer-facing role, preferably within a technology-enabled service environment.

• Documented success in leading customer-facing engagements from discovery through implementation and go-live.

• Strong project management skills, encompassing scope, stakeholder, risk, and delivery governance.

• Excellent communication and stakeholder management abilities for both executive and technical audiences.

• A collaborative, solution-oriented approach to problem-solving.

• Capability to manage complex priorities throughout the sales and implementation lifecycle.

• Proficiency in Mandarin and Cantonese is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits package.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a dynamic work environment.