This is a fully remote position, open to applicants in France.

• Manage 1:1 relationships with essential customers and hands-on Solution Partners.

• Conduct discovery calls, demonstrations, solution walkthroughs, and follow-up sessions for core applications.

• Assist customers with onboarding, adoption, renewals, migration inquiries, and the addition of a second application.

• Identify renewal risks, opportunities for expansion, and partner-led prospects early on.

• Transform customer and partner insights into case studies, battle cards, product feedback, and contributions to the roadmap.

• Maintain a comprehensive understanding of Caelor applications, Atlassian use cases, and competing solutions.

• Report directly to the Head of Revenue.

• Collaborate closely with product, marketing, and leadership teams.

• 3 to 6 years of experience in solution consulting, account management, customer success, sales engineering, or partner-facing consulting roles.

• Practical experience with B2B SaaS customers, preferably within the Atlassian ecosystem or with Marketplace applications.

• Proven track record of conducting demonstrations, workshops, onboarding sessions, and discussions regarding renewals or expansions.

• Solid knowledge of Atlassian products (Jira Service Management, Confluence, Marketplace applications) and their daily usage by customers.

• Capability to explain technical or operational subjects in straightforward terms.

• Commercial acumen regarding retention, expansion, packaging, discounts, and partner-led growth.

• Ability to establish trust with customers, partners, and internal teams.

• Excellent written and verbal communication skills in English, including notes, handoffs, and customer-facing documentation.

• Experience in intranet, knowledge management, service management, asset management, or internal communication use cases is an advantage.

• Must reside in the EU.

• Willingness to travel to partners and customers as necessary.

• Competitive salary.

• Lunch vouchers.

• Health insurance.

• Annual performance bonuses.

• Flexible working hours.

• 25 days of paid leave.

• Team-building activities.

• Salary maintained during maternity leave.

• Flexible hours for working mothers.

Solution Consultant – Atlassian Apps

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