Solution Consultant – Atlassian Apps

This is a fully remote position, open to applicants in France.

📋 Description

• Take ownership of one-on-one relationships with vital prospects, clients, and collaborative Solution Partners.

• Conduct discovery calls, product demonstrations, solution walkthroughs, and follow-ups for core applications.

• Assist clients with onboarding, adoption, renewals, migration inquiries, and integrating a second application.

• Identify and mitigate churn risks, explore expansion opportunities, and leverage partner-assisted prospects across key accounts.

• Offer valuable customer and partner insights for case studies, battle cards, product feedback, and roadmap contributions.

• Maintain a robust understanding of Caelor applications, Atlassian use cases, and competing solutions.

• Report directly to the Head of Revenue.

• Collaborate closely with product teams, marketing, and leadership.

⛳️ Requirements

• 3 to 6 years of experience in solution consulting, account management, customer success, sales engineering, or partner-facing consulting roles.

• Practical experience working with B2B SaaS clients, preferably within the Atlassian ecosystem or with Marketplace applications.

• Proven track record in conducting demonstrations, workshops, onboarding sessions, and discussions regarding renewals or expansions.

• Strong familiarity with Atlassian products (Jira Service Management, Confluence, Marketplace apps) and their daily usage by customers.

• Capable of articulating technical or operational subjects in straightforward terms.

• Commercial mindset focused on retention, expansion, packaging, discounts, and partner-led growth.

• Demonstrated ability to establish trust with clients, partners, and internal teams.

• Excellent written and verbal communication skills in English, including notes, handoffs, and customer-facing documentation.

• Background in intranet, knowledge management, ESM, asset management, or internal communication areas is advantageous.

• Must be located in the EU.

• Willingness to travel to partners and customers as necessary.

🏝️ Benefits

• Competitive salary.

• Lunch vouchers.

• Medical insurance coverage.

• Annual performance bonuses.

• Flexible working hours.

• 25 days of paid leave.

• Team-building events.

• Salary protection during maternity leave.

• Flexible scheduling options for working mothers.