Solution Architect, Technical Lead

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Convert client business objectives into scalable Qualtrics solutions.

• Oversee intricate data integrations, including connections between Qualtrics and platforms like Salesforce.

• Develop survey architectures, data models, workflows, and integrations.

• Direct enterprise-level SaaS platform implementations.

• Configure Qualtrics surveys, dashboards, distributions, automations, and embedded data logic.

• Construct integrations between Qualtrics and systems such as Salesforce, SAP, Slack, CRM, HRIS tools, and data warehouses utilizing APIs and web services.

• Write custom scripts, including JavaScript for survey customization and Python for automation tasks.

• Collect client requirements and present tailored technical solutions.

• Collaborate with project managers, engineers, business analysts, and cross-functional teams.

• Educate clients and internal teams on the capabilities of Qualtrics and best practices.

• Steer strategic planning and execution across various projects.

• Test and validate survey logic, data flows, and integrations prior to go-live.

• Diagnose platform issues and enhance performance.

• Suggest improvements for user experience and reporting accuracy.

• Evaluate solution feasibility within budget, time, and technical constraints.

• Identify risks and propose mitigations.

• Create documentation, architecture diagrams, and configuration guides.

• Advocate for customer needs and manage the customer experience from start to finish.

⛳️ Requirements

• Over 10 years of experience in leading complex technical programs, preferably in a services company or SaaS environment.

• BA / BS in Experience Design, Engineering, Information Systems, or equivalent experience (preferred).

• Proficiency in Qualtrics CoreXM, CustomerXM, EmployeeXM, or BrandXM modules is preferred.

• Experience with APIs, JavaScript, HTML, CSS, and potentially SQL or Python.

• Familiarity with setting up automated workflows within Qualtrics to trigger aligned actions across the technology stack.

• Understanding of data integrations (AEP, Salesforce), automation (event triggers), and analytics tools such as Tableau or Power BI.

• Excellent communication skills to convey technical details to non-technical stakeholders.

• Strategic thinking that aligns technology with business outcomes.

• Strong project management and client relationship abilities.

• Experience with Qualtrics or similar survey platforms in enterprise-level implementations.

🏝️ Benefits

• Paid holidays in accordance with dentsu policy.

• Safe and sick time.