Solution Architect – ServiceNow, Enterprise Applications

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as a proactive contributor in solution architecture, quality reviews of requirements, and technical problem-solving.

• Establish and uphold the architectural vision and technical standards for the ServiceNow platform.

• Engage in hands-on development tasks including scripting, integration design, prototyping, and solution implementation.

• Provide engineering support for related applications in accordance with enterprise architecture standards and best practices.

• Utilize AI-assisted development tools to enhance solution quality, enforce best practices, speed up troubleshooting, and improve delivery efficiency.

• Draw on full-stack development expertise across front-end, back-end, and API integration.

• Assist Agile delivery teams through story refinement, technical design reviews, and sprint execution.

• Advise teams on ServiceNow capabilities encompassing ITSM, ITAM, ITOM, and custom application development.

• Architect, design, and develop solutions utilizing Now Experience and UI Builder.

• Monitor technical readiness for upgrades and assess new ServiceNow features for potential adoption.

• Maintain documentation regarding architecture decisions, system interactions, and platform configuration standards.

• Mentor developers and administrators on architectural patterns, coding practices, and platform governance.

⛳️ Requirements

• 7–9 years of experience in delivering enterprise-scale technical solutions, including direct development in ServiceNow.

• Strong architectural background in data, workflows, automation, integrations, and platform governance.

• Practical scripting experience with Business Rules, Script Includes, Flows, Client Scripts, and REST/SOAP integrations.

• Bachelor’s degree.

• Excellent communication and documentation capabilities.

• ServiceNow Certified System Administrator, Certified Application Developer, and Certified Technical Architect are preferred.

• Ability to gain experience in supporting additional application components using contemporary development frameworks and languages such as JavaScript, Ruby, and .NET.

• Familiarity with Azure, AWS, API-based integrations, and DevOps toolchains like GitHub.

• Familiarity with eDiscovery or legal technology platforms such as Relativity and Nuix.

🏝️ Benefits

• Flexible time off benefit.

• Robust learning resources.

• Healthcare benefits.

• Wellness benefits.

• Financial benefits.

• Retirement benefits.

• Family support benefits.

• Continuing education benefits.

• Time off benefits.

• Flexible work-life balance.

• Competitive compensation.