Solution Architect – Platform Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the strategic development, administration, security, maintenance, and ongoing enhancement of the organisation's Atlassian platform, focusing primarily on Jira and Confluence.

• Establish and uphold platform architecture, business processes, integrations, automation, dashboards, and reporting mechanisms.

• Guarantee secure and compliant operation of the Atlassian platform.

• Propel digital transformation and enhance operational efficiency.

• Evaluate business requirements and convert them into scalable technological solutions.

• Configure workflows, permissions, schemes, and governance for the platform.

• Create and sustain workflow automation, reporting, dashboards, and data visualization.

• Connect Jira and Confluence with applications, databases, and business systems using APIs and other integration technologies.

• Oversee upgrades, patching, release management, performance optimization, and continuous platform maintenance.

• Collaborate with technical teams, business leaders, and end users throughout the organisation.

⛳️ Requirements

• Proven experience in designing, administering, and developing enterprise-scale Jira and Confluence environments, including workflow configuration, permissions, schemes, and platform governance.

• Demonstrated ability to analyze business needs and translate them into scalable technology solutions.

• Extensive experience in developing and maintaining workflow automation, reporting, dashboards, and data visualization within the Atlassian ecosystem.

• Experience in integrating Jira and Confluence with both internal and external applications, databases, and business systems using APIs and other integration technologies.

• Solid understanding of information security, access management, data governance, and platform compliance.

• Background in supporting secure or regulated customer environments.

• Experience in managing upgrades, patching, release management, performance optimization, and ongoing platform maintenance.

• Exceptional stakeholder management, communication, and problem-solving abilities.

• Atlassian Certified Professional (ACP) certifications or equivalent recognized Atlassian qualifications are preferred.

• Familiarity with Jira Service Management, ScriptRunner, Atlassian Forge, Atlassian Connect, or other advanced Atlassian development and customization tools is a plus.

• Knowledge of ITIL, Agile, DevOps, or Lean methodologies is advantageous.

• Experience in government, defense, healthcare, or other regulated sectors is desirable.

• Background in supporting cloud-based Atlassian platforms with UK data residency requirements is beneficial.

• Familiarity with ISO 27001, Cyber Essentials Plus, or NIST is preferred.

• Must possess, or be eligible to obtain, UK Security Check (SC) Clearance; this is a requirement for appointment.

• Adherence to ISO27001, ISO9001, ISO22301, ISO14001, and ISO20000 compliance is essential.

• Must undergo regular awareness training and comply with company policies to protect company and customer information.

🏝️ Benefits

• Remote work: employees have the flexibility to work from anywhere.

• Opportunity to work from any location within the UK.

• Regular awareness training provided.

• An inclusive workplace with Employee Resource Groups such as TogetHer, Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE, and Sustainability.

• Accessible hiring practices in place.

• Support for UK Security Check (SC) Clearance where eligible.