Solution Architect

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Lead comprehensive solution design for intricate bids, RFPs, and transformation projects.

• Convert client objectives into structured and actionable solutions.

• Integrate insights from industry, operations, digital transformation, AI, and automation specialists into cohesive solutions.

• Serve as the primary solution expert throughout the proposal development process.

• Guide and challenge bid teams while addressing scope-related inquiries.

• Identify and mitigate solution-related risks in collaboration with Legal, Compliance, and Risk teams.

• Develop commercial models and business cases, including TCO/ROI and outcome-based models, in conjunction with the pricing team.

• Facilitate solution workshops with clients and partners.

• Present and advocate for solutions to client audiences.

• Report directly to the EVP of Business Solutioning & Sales Enablement.

• Oversee the complete design of complex solutions that integrate business, operational, and technological components.

⛳️ Requirements

• Over 5 years of experience in solution design, bid leadership, or transformation within BPO, outsourcing, digital, or technology-driven services.

• Proven history of designing large-scale solutions, preferably across multiple countries.

• Solid understanding of digital transformation, AI, automation, and analytics.

• Strong commercial insight, including the ability to build business cases and evaluate risks.

• Exceptional presentation and stakeholder management abilities, with the confidence to pitch to senior client audiences.

• Experience in leading virtual teams across various functions, cultures, and geographical locations.

• Proficient in English (C1 or higher).

• Proficiency in French, German, Spanish, or Italian is an advantage.

• Industry knowledge in Banking & Financial Services, Telecommunications, or Energy & Utilities.

🏝️ Benefits

• An inclusive culture that fosters a sense of belonging.

• Initiatives promoting equality, diversity, equity, and inclusion.

• Preference given to women in cases of equal qualifications, competence, and professional performance.

• Strong encouragement for applications from individuals with severe disabilities and those with equivalent status.