Solar Service Technician

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Perform service tasks in accordance with work instructions and ABB's quality and safety standards.

• Provide exceptional customer service by planning and executing service work that aligns with customer orders and expectations.

• Clearly communicate service timelines and expectations to foster customer loyalty.

• Collaborate with customers on-site to uncover opportunities for operational improvements and address challenges.

• Conduct field service activities, diagnose technical issues, and carry out analyses through remote or on-site interventions for certified service categories and products.

• Compile material lists and ensure the availability and quality compliance of materials, parts, and equipment.

• Offer training to field service associates and customers as necessary.

• Report directly to the Service Manager.

⛳️ Requirements

• Prior experience in solar energy is preferred.

• A minimum of 3 years of experience as a Solar Technician is preferred.

• Familiarity with the installation, maintenance, and troubleshooting of PV systems is preferred.

• Experience with all types of grid-tied inverters and various ground and roof mount racking systems is preferred.

• Knowledge of PV Component performance and HALT testing is preferred.

• Understanding of electrical plans and field layouts is essential.

• Experience with PV system site inspections is desirable.

• Electrical knowledge or training is preferred.

• Comprehension of NEC codes related to PV installations is necessary.

• Willingness to travel up to 80% of the time, primarily within California and Texas.

• Strong prioritization, organization, analytical, and planning abilities.

• Excellent communication and customer service skills are a must.

• Flexibility, adaptability, self-control, and high integrity are required.

• Self-motivation and initiative are essential qualities.

• Capability to work at heights, ascend ladders and stairs, lift 60 pounds, and stand for extended periods.

• Ability to bend, stoop, crawl, and work in dimly lit or dusty environments.

• Comfort working in extreme conditions, including intense sunlight, freezing temperatures, and confined spaces.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plans: Core and Core Plus.

• Vision benefits included.

• Company-paid life insurance equal to 2X base salary.

• Company-paid AD&D coverage equal to 1X base salary.

• Voluntary life and AD&D options available, fully paid by the employee up to specified maximums.

• Short Term Disability coverage for up to 26 weeks, fully company-paid.

• Long Term Disability coverage at 60% of pay, company-paid; option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available, fully paid by the employee (including accident insurance, hospital indemnity, critical illness coverage, and pet insurance).

• Paid Parental Leave offered.

• Access to Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) participation.

• 11 paid holidays annually.

• Vacation benefits provided based on years of service for hourly and non-exempt roles.